M3 Pro Pro Warranty Repair - Need to wait 30 days?

10 days ago I dropped my M3 Pro off at an apple store as it got stuck in a reboot loop and after initial instore diagnostic they have confirmed it needed to be sent off to a Repair Depot for further diagnostic. It arrived at the depot on the 16th of May and a 'Logic Board Failure' was diagnosed requiring a replacement logic board.


I have just had an update that states they now may not be able to repair or replace my laptop for upto 30 days as they await the for the parts to arrive and they can not issue a replacement until the 30 days mark under UK law.


Is that correct? The machine was bought in late November 2024 with Apple Care+ so is still under UK warranty status but the support channels I have access to will not budge stating UK law. I have had a look but can not find anywhere that states I have to work 30 days. The machine is my primarily for work and having it gone for another month is a major blow to my income so just wondering if the information they are providing is correct.

MacBook Pro (M3 Pro, 2023)

Posted on May 24, 2024 8:09 AM

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May 24, 2024 6:07 PM in response to Creul

Sometimes when a new model is released, replacement parts can be in limited supply for several months. I have also seen limited parts supply when a particular part has a higher than average failure rate....rare, but I have seen it a few times over the past 20+ years (I have not heard or seen any such issue yet for this model).


FYI, I have seen boot loop issues a few times with the Intel Macs recently (2018-2020 Intel T2 Macs) which I resolved by reinstalling macOS over top of itself (I think it broke due to an OS update patch snapshot issue). I also had some boot issues with the M-series Macs which required some tricks to resolve (had to DFU firmware Revive, and clear NVRAM using the command line, and even reinstall macOS over top of itself as well). I'm not saying your issue could be solved like this, but I do know it took me a lot of time & effort to figure some of this out for my organization's Macs. Most techs I know don't tend to go through the effort required.....the M-series Macs are very hard to work on & troubleshoot. Every time I made an attempt, I had to go through the lengthy process of yet another DFU firmware Revive since I only got one chance each time to try something.


As for the long estimated repair time to receive the necessary parts, you will need to check with your local consumer protection laws to see if you have any recourse.



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M3 Pro Pro Warranty Repair - Need to wait 30 days?

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