App Store disappears when allowed via Screen Time

I have Screen Time controls set up on my daughter’s 9th generation iPad. She is running the latest iPadOS 17.5.1. The App Store is hidden on her iPad because I have the installation of apps “Not Allowed”. I “Allowed” the installation of apps so that the App Store app would appear and after 1-2 seconds it disappeared again, so we can’t access the App Store. Has anyone else encountered this bug? Is there a fix or proposed fix?

iPad (9th generation)

Posted on May 27, 2024 6:09 AM

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Posted on Jun 23, 2024 8:01 PM

Finally fixed it! The issue was caused by settings being synced from another device via iCloud. To resolve it, I disabled “Share Across Devices” in Screen Time. Now, the App Store shows up properly even with Content and Privacy Restrictions enabled.


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76 replies

Jun 23, 2024 1:02 PM in response to josh0034

Found a solution!! Choose “Stop Managing Screen Time” on my device for the individual. And then set up Screen Time again, like you’re setting it up for the first time. This was the only thing that worked for me and will hopefully work for others!


I had the same problem as others stated: I had stopped allowing App Store purchases, but after allowing again, the App Store wouldn’t show up on my child’s phone. Or, it would show up for a second and then disappear. I tried turning off Content and Privacy Restrictions, and toggling it back on again, but this didn’t help. We backed up her phone, reset it and erased all settings, then set up up again from the backup, and the problem persisted. We even erased/reset it again, this time not using her backup, and once I connected her to iCloud and had my screen time controls connected to her phone, the App Store disappeared again. Finically I chose “Stop Managing ___ Screen Time” and set up the screen time controls fresh and it worked! So it must have been some glitch that was embedded in the way the controls were set up and those controls needed to be reset by stopping management of them and then starting again.

Jul 8, 2024 10:38 AM in response to josh0034

I have the same issue. You can try two things- both worked for me. You can turn off the Content and Privacy Restrictions, do what you need to do in the App Store then turn restrictions back on. Or, you can go into Content and Privacy Restrictions and allow apps for age 17+. Apple def needs to change the age for the App Store so you get kids can access it but this should help for the time being.

Jul 12, 2024 7:25 PM in response to josh0034

I had this exact issue, tried switching the contents and privacy restrictions toggle off then on App Store only came back for about 5 secs then disappeared again.


I then reset the settings on iPad and once it restarted App Store was back. (General then scroll to the bottom to transfer or reset then go in and only press reset)


hope this helps 👍🏻

Jul 30, 2024 1:17 PM in response to josh0034

Ok here's how I was able to do it without turning Content & Privacy Restrictions off:


There are 3 options in the App Store settings:

  1. Installing apps
  2. Updating apps
  3. Deleting apps


I had to turn all 3 of these off and back on again in order for the App Store app to show up again. It seems like by just toggling one of them on/off, it wasn't resetting the App Store settings.


Good luck. I have iOS 17.6

Jul 30, 2024 1:19 PM in response to zw8

Ok here's how I was able to do it without turning Content & Privacy Restrictions off:


There are 3 options in the App Store settings:

  1. Installing apps
  2. Updating apps
  3. Deleting apps


I had to turn all 3 of these off and back on again in order for the App Store app to show up again. It seems like by just toggling one of them off/on, it wasn't resetting the App Store settings.


Good luck. I have iOS 17.6

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App Store disappears when allowed via Screen Time

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