I am unable to access the Home Depot website

Your work VPN is most likely not the problem. When you install a VPN profile it inserts itself into the protocol stack. Even when you aren’t using the VPN app all traffic is routed through the profile, and if something goes wrong with the profile it can block traffic.

When you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your device, then add it back (if you still want to use VPN) so it can configure itself to the new environment.

So try deleting the non-work VPN profile and restart. That will probably fix the problem.

angelfirst wrote:

This is what I am seeing. I don't think I am using VPN, how do I find that?

Is your computer a work computer? Have you installed any software to "protect your online data"? If the answers are no, you probably don't have one.

What type of network are you using to connect? WiFi? A phone hotspot? Try a different network.

Try a different browser. Try turning your computer off and then back on.

Also, try using your favorite internet search engine. Type in "home depot" and then click on the link it provides for Home Depot.

ETA: the link is wrong. It should be "https://www.homedepot.com"

That worked! Thank you!

It turned out that the personal VPN was the culprit. Even though I hadn't used it in months, it was indeed running a profile in the background. It had a toggle switch, which I tried to toggle off, but it snapped right back on. So I deleted both the profile and the app, and everything is working fine now. My work VPN is still there and causing no issues, but I'll know where to look now if similar things start happening again.

angelfirst wrote:

Access Denied

You don't have permission to access "http://www.homedepot.com/" on this server.

Reference #18.3aa01302.1716919341.4ba403b

https://errors.edgesuite.net/18.3aa01302.1716919341.4ba403b

This is what I am seeing. I don't think I am using VPN, how do I find that?

In that exact URL, a double quote mark - %22 - has become part of the address.

Is that the URL you were trying to use, or is it just a formatting accident from copying and pasting it here?

Get rid of the trailing %22 and it works just fine.

The correct address is here:

https://www.homedepot.com

Other reported links were not correct and also used "http" to directs to an insecure site. This is using "https"

kulwinder197 wrote:

I am also having same issue. I can open the site but then nothing works after it open once.

Most likely its a problem with the site, but perhaps a long shot:

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.

What is the error message you're seeing? Have you tried a different browser? Are you using a VPN? If so, turn it off.

I don't understand why you would mention a Google setting either. Google has nothing to do with it.

The correct link for The Home Depot website is https://www.homedepot.com. Try that. If you continue to have trouble loading that website (or any other) read If Safari doesn't open a page or work as expected on your Mac - Apple Support.

angelfirst wrote:

Thanks for your help, it's not a work computer, I'm wondering if it is a setting on google? I'm using wifi at home.

I've turned it off and on and just updated the software, still no luck.

I've tried your link, no luck. I know I've got to Home Depot in the past.

I tried going to the website before I answered and everything was fine.

Why would a Google setting have anything to do with this? Are you using Chrome? If so, try Safari.

Do you have a VPN enaled on your Mac?

kulwinder197 wrote:

I am also having same issue on my iPhone. It’s almost a month like that. Never had this issue before.

• Does it work with this link: https://www.homedepot.com
• Are you using a VPN?

Just having VPN installed can break internet connects.

I found a solution. Use google chrome

I've been having the exact same problem! Home Depot, Petsmart, and several other major corporate sites... all "Access Denied." I'm on a MacBook Pro, OS 14.6.1. I chatted with a very helpful Apple Support person, but we never got further than it is something in my user profile on this machine. It happens ONLY on this machine (not either of my work macbooks), but in BOTH Chrome and Firefox (not a browser setting). Have you tried other browsers or devices? I wonder if we are having the same issue.

Nope. I have two VPN apps installed, but I neither is running. Same behavior in Safe Mode, but if I set up a sock puppet user profile, no issues in either mode.