I am unable to access the Home Depot website

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[Re-Titled by Moderator]

MacBook Air 11″, macOS 10.13

Posted on May 28, 2024 10:41 AM

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Posted on Aug 11, 2024 2:17 PM

Your work VPN is most likely not the problem. When you install a VPN profile it inserts itself into the protocol stack. Even when you aren’t using the VPN app all traffic is routed through the profile, and if something goes wrong with the profile it can block traffic.


When you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your device, then add it back (if you still want to use VPN) so it can configure itself to the new environment.


So try deleting the non-work VPN profile and restart. That will probably fix the problem.

32 replies

Aug 11, 2024 1:53 PM in response to Lawrence Finch

I have to have one installed for work. I only use it occasionally, but when I need to use my personal machine for work tasks, I sometimes have to connect in via VPN.


So, what does "break internet connects" mean?

How does simply having a VPN app installed, but sitting there closed, "break" my internet?


And given that I have the exact same VPN installed on three different MacBooks, why would only one have the issue? On my older work macbook, I actually do use the VPN every single week, several times a week, and I've never had this issue on that machine.

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I am unable to access the Home Depot website

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