theres a dead spot on my phone not allowing me to tpye etc and when i go to update i have to enter my passcodem and i cannot cause part of my passcode is in the dead spot so i cannot update my phone

ive shut it off lots of times and does not help, its a old phone but it works perfectly finr theres just a dead line where i cant do anuthing and interfers with all my stuff

iPhone XR, iOS 17

Posted on May 28, 2024 10:25 PM

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Question marked as Top-ranking reply

Posted on May 28, 2024 10:30 PM

You can try updating via a Mac using the Finder, or with the iTunes for Windows app.


See these articles:


Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Update software on iPhone, iPad, or iPod touch in iTunes on PC - Apple Support




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theres a dead spot on my phone not allowing me to tpye etc and when i go to update i have to enter my passcodem and i cannot cause part of my passcode is in the dead spot so i cannot update my phone

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