Mail verison 16.0 is putting my hotmail email account offline; won't authenticate password

My mail version is 16.0. I'm on a Macbook, MACOS 13.6.7. Recently the Mail app has been putting my hotmail account offline and presenting a dialogue box stating it needs my password. 9 out of 10 times, when I enter my password, it states it cannot verify the password. It seems to work intermittenly. I've checked the password with Microsoft Hotmail web and it works. I've deleted and reinstalled the hotmail account within Mail. Looking at similar community posts I saw one that stated if I go to Mail/preferences/email accounts, I can reset my password there. Unfortunately, my mail application does not seem to display a "preferences" option. I've updated my password for the Hotmail account in various ways such as Mail/Settings/Hotmail Server actions or Mail/Accounts. Does anyone have a solution to this issue? I do not believe I have 2 factor authentication on the hotmail account. Thanks

Posted on May 29, 2024 6:51 PM

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May 29, 2024 7:06 PM in response to Tralfmador

The usual solution is to remove the problematic email account(s), and add them again.


Refer to If you can’t send or receive email on your Mac - Apple Support. You already addressed "Test using webmail" so proceed with "Remove your email account, then add it back."



The dialog alleging the password is not correct or cannot be verified is not helpful, but it is essentially all that Mail can determine — a failure to authenticate. Remove the account and add it again. Just be sure to heed the Important note in that Apple Support document.


Having said all that, it is possible the Microsoft Exchange server hosting that Hotmail account will require a newer Mail version than the one incorporated with your macOS version. That would require updating macOS to Sonoma.

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Mail verison 16.0 is putting my hotmail email account offline; won't authenticate password

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