smiley9595959 Said:
"17.5.1 update issue: Since the update it doesn’t recognize my facial id. When I go to make an alternative facial id says it doesnt match. Requires me to enter my passcode every time I open my phone. Also an issue with Apple Pay and removed all my cards. Anyone else have this issue or know how to fix? I’ve restarted my phone, re did my facial id multiple times."
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Troubleshooting Face ID:
There are know stand alone updates for Face ID that I am aware of.
Overview these two links:
Also, Report this to Apple:
Do your Part: Provide Apple with feedback on this, letting them know about this issue. Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.
- Go Here: Feedback - iPhone - Apple
- Select: "Bug Report" for the "Feedback Type"
- Comment: that this all began after installing an update. Include the URL of this thread.
- Proceed from there as necessary