I never recieved my iPad and Apple Penicl from Uber Eats

carlosm14 wrote:

In addition, how you are so certain that Apple is not able to locate a device with a unique identifier set by them?

Because this has been the number one thing people have asked about when their device is lost or stolen…and hasn’t been setup with Find My (or it’s turned off) for years. It’s also what people have asked about when they say they have found a device a want to try and find the owner. The assumption that Apple would just locate devices with the serial number isn’t a new thing. Part of the reason why they and most other companies don’t use that tactic might have to do with privacy rights and other laws in the region in question which likely play a very big part in what can and can’t be done.

As far as contacting the police…you can still do that even in this case. This is an alleged theft case (alleged only because right now it’s your word against that of Uber Eats and the driver. Not implying that you are not being honest or anything). Of course you can choose not to but if Apple advised you to do so it might be a good idea. Right now like I said, the situation is a you said/they (UberEats, driver) thing. Apple no longer had possession and the carrier is the one that would tell Apple what their records show…and would need to be the ones to further investigate. Kind of like if it were shipped to you via UPS for example. If you didn’t receive the delivery but UPS marked it as delivered and you contacted Apple part of their investigation would be to contact UPS about it. If UPS provides actual proof of delivery (like in some areas they will take a photo of the package at the delivery address as proof or of course if they obtained a direct signature) then Apple could close the case and refuse refund or replacement based on the evidence. Different situation than yours of course but just an example of a dispute of where the customer reports not receiving a package marked as delivered and the delivery company claiming they did indeed deliver it.

Ultimately in your case I would think that UberEats is responsible for determining what really happened. The package was in the possession of their driver and their driver for whatever reason marked it as delivered. But that’s my personal opinion assumption based on the information.

Did you contact the police? You only mentioned one contact with Apple via chat so it was impossible to know you contacted them several times. Did you contact Uber Eats? Apple does not track or locate devices by serial number like you’re thinking. As far as the info on the driver…Uber Eats would be more capable of identifying the driver further than Apple could. Contact the police like you were advised by Apple. If you actually paid for the items and used a credit card to do so you could dispute the charges but of course the final decision on that would be based on their investigation.

Legislation effective within the country of purchase, and your purchase contract, will ultimately determine ultimate legal responsibility up to point of delivery.

As you are posting within an international community, it is impossible to provide a definitive reply without information as to your country/region.

Different counties also have differing consumer protection laws, which may (or may not) ultimately transfer legal responsibility for an online or other type of purchase to the Credit Card that was used to make the purchase.

Difficulties generally only arise where successful delivery/order-fulfilment is disputed by the purchaser - this sometimes occurring where a third-party carrier is involved.

You would need to contact Apple directly for further assistance. You may also have the ability to report this to Uber Eats but ultimately you need to contact Apple again for further assistance (maybe calling the Apple Store the delivery was coming from would be best).