One USB-C port not working on my MacBook Air


I have an Intel Macbook Air 2020 running Sonoma 14.5

A few weeks ago I started getting this pop up when I pulled out the power cable from my

USB-C port (the other port was attached to my TV and that works normally.)




USB

Accessories Disabled: Unplug the accessory using too much power to

re-enable USB devices.”“USB Accessories Disabled: Unplug the

accessory using too much power to re-enable USB devices.”




At that time one if my USB-C ports started working only intermittently

(sometimes working when I turned the cable around). I've found no

debris in the port, have turned the Macbook on and off, resent the SMC

and reset the NVRAM/PRAM several times.

I've used different cables and different attached

appliances but the problem persists.

Strangely the port always seems to work when connected to my external hard drive

Is there anything else I can do, before I contact Apple?

I'm assuming that if the port has misfunctioned that I'm covered

under the UK 6 year consumer protection law.


[Re-Titled by Moderator]

MacBook Air 13″, macOS 14.5

Posted on Jun 6, 2024 12:55 PM

Reply

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2 replies

Jun 7, 2024 7:22 PM in response to brendanxx

Sounds like a hardware issue with that USB-C port. FYI, it is very hard to detect some damage to the contacts within the USB-C port due to how narrow the opening is. I've gotten pretty good at detecting physical issues, but there have been times the issue could not be seen until I physically removed the USB-C port from the computer (I am a hardware repair tech). Sometimes the issue may be with the Logic Board if the USB chip on the Logic Board has been damaged or has failed.


You will need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate. Everything you have described is what can happen when the USB-C port has a hardware issue. You've done a great job of troubleshooting.


Make sure to get a good backup of your computer now while you still can since Apple could erase the internal SSD during the repair.....if the Logic Board is replaced, then your data is gone since the SSD is integrated onto the Logic Board. I hope you already have frequent & regular backups since there are a lot more new ways to permanently lose access to the data on the internal SSD due to all the hardware, software, and security changes.


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One USB-C port not working on my MacBook Air

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