Error Downloading / One Way Sync

Hi,

I would appreciate any help on a very frustrating issue.


I have an iMac with Photos set to iCloud sync and download originals set and an iPad, both running latest OS.


When I edit one of 50 photos on the iMac I get the white cloud symbol stating 'Error Downloading original'. However, I am able to edit the photo and if I go to Power Photos I can see the path to both original and edited photo and both photos open in Finder no problem. However, the edits including moving to an album do not get sync'd to the iPad.


However, the photo does exist on the iPad and if I edit it, the changes are being sync'd to the iMac and the error message goes away. But if I try editing the photo on the iMac again then I get the error message back and the edit doesn't sync.


So basically, the sync is only working one way and when I edit the photo on the iMac it triggers a 'Error downloading original message'.


Oh and I've tried exporting both the original and edited photo from iMac and that works fine, but I can't duplicate it.


So I've tried all the usual tricks to fix the sync issue but no luck so far.


I know I could probably just export them, delete them and reimport but I would lose the Live Photo and that doesn't fix the problem.


Thanks

Russ


iMac 24″, macOS 14.4

Posted on Jun 7, 2024 4:09 AM

Reply

Similar questions

3 replies

Jun 7, 2024 3:11 PM in response to Russ New Boy

After more research on these forums I found another thread where someone was experiencing the exact same problem.


They spent an hour with  Support diagnosing the problem and the solution was simple and obvious. They booted the machine into Safe Mode, opened Photos and everything worked.


I did the same and I'm pleased to say it solved the problem for me as well - hopefully this thread may also save someone pain at some point in the future.

Jun 7, 2024 4:31 AM in response to Russ New Boy

I did try exporting it, deleting the original and re-importing it. The Live Photo stayed intact but I get exactly the same error when I try to edit it on the iMac.


Perhaps the only solution is to edit them on the iPad only?


I've also tried editing the photos on a MacBook Pro (set to optimise) and it works fine. So the problem does seem to sit with the Photos app on the M1 Mac.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error Downloading / One Way Sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.