After the office was relocated, Apple Maps was positioned at the old office location

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Level 1

4 points

After the office was relocated, Apple Maps was positioned at the old office location

Hello, after my company's office moved to a new address on June 1st, when I connected to WIFI indoors, I used the map on my iPhone to always display the original office location.

In fact, Android phones also have the same problem. I learned that the map app company will maintain a WIFI location database, and after feedback to them, it has been successfully modified.

Can you also provide similar assistance to help update the data as soon as possible?

If not, can you tell me how long I have to wait for the update? Or an effective way to speed up Apple Maps location update.

I also reported this issue on Apple Maps, but haven't received any response yet.

Thanks.

iPhone 12, iOS 17

Posted on Jun 8, 2024 9:08 AM

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Answer 1

Jun 8, 2024 9:54 AM in response to southnan0

This is a user to user forum, people like you helping other people like you. You need to speak with Apple.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Answer 2

southnan0 Author

Level 1

4 points

Jun 12, 2024 6:35 PM in response to Limnos

I have contacted Apple Support and they have called me back. They told me clearly that they couldn't solve this problem and that it needed someone from Apple responsible for maps to handle it, but they didn't know how to contact them.

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After the office was relocated, Apple Maps was positioned at the old office location

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