location not available apple maps.

iluvcritters wrote:

Tried calling BellAliant, according to their remote diagnostics their equipment is operating correctly with no fault conditions. They were quick to blame Apple, Google, my ipad setup, anything but themselves. They would not entertain any other possibilities.

Not all ISPs practice net-neutrality...

Some ISPs selectively drop/block certain network protocols - and this can affect certain services used by your iPad or other computers. Some US-based ISPs also love to block access to other Operator's Mail services.

Simple tests to perform... and compare behaviour:

1. Try using other Apple devices, such as iPhone or other iPads.
2. Try using affected devices with other ISPs or WiFi networks - such a cellular Hotspot connection.

Where ISPs deliberately drop traffic, they rarely admit to this practice. Insofar as "their" equipment is concerned, it will be operating as "they" intend.

As described, you presumably have a WiFi Only model of iPad.

Only WiFi+Cellular models of iPad have GNSS/GPS capabilities with which to reliably determine their location independently of their internet connection - GNSS capabilities being a function of the iPad Cellular chipset. 

WiFi Only models of iPad have no GPS capabilities with which iPad Location Services can derive location. This fundamental difference may significantly impact your ability to use mapping or other Apps that require precise location data - in particular if real-time positioning (e.g., a moving map) is required.

WiFi Only iPad models can only “infer” their location from a database lookup of neighbouring WiFi networks for which the geographic location is known, or the geographic location of your public IP address. For static applications in urban locations, where the location of IP public IP addresses and WiFi networks are known, an “inferred” location can be relatively accurate. However, in rural locations, or when using a Cellular/Satellite/VPN connection, location accuracy of an inferred location [if it works at all] may be very inaccurate.

Choosing a cellular model does not commit you to adding a cellular service plan for the iPad, but ensures that you have immediate access to GPS/GNSS and precision positioning services.

If your devices report the location with reasonable accuracy when you connect to other Wi-Fi networks, then this is almost certainly an issue with BellAliant's system not passing the location of your service's IP address along to the various geolocation providers.You'll need to take it up with BellAliant.

Regards.

There's not much more we can say. Again, if location works correctly when you're connected to other Wi-Fi networks, then the problem is with your primary Wi-Fi service. I suppose it could be your Wi-Fi router - check for any available firmware updates, try rebooting it, etc. - but I'd bet a cookie it's BellAliant's problem, regardless of what they claim.

Regards.