Windowserver/ Kernel crashes on 2020 iMac Sonoma 14.5

Greetings!

I have been experiencing intermittent windowserver kernel panics/ crashes over the past few months. They seem to come in groups of crashes and then stop for weeks at a time. I have not been able to correlate any action on my part. I use an additional Apple Thunderbolt Display with a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter. Before posting, I have searched for the issue in multiple support forums, reset display settings by removing plist/ rebooting, removed OBS, and used Etrecheck reports to remove multiple "minor issues." Please find latest Etrecheck report attached. Thank you!


iMac (2017 – 2020)

Posted on Jun 9, 2024 4:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2024 6:23 PM

Latest updates. I've confirmed crashes and freezes only occur when external monitor is connected via Thunderbolt/ USB-C. I have tested with no other external peripherals but still crashes with external monitor, but no crashes without external monitor plugged in. I have tested the monitor with my MacBook air- no crashes.

Brought imac to Apple Genius Bar today- they plugged in an iPad and seemed to run the same test as the diagnostics test I ran at home. They found no fault, and said 'it must be software related' and recommended I erase/ reinstall os and manually reinstall files/ apps. Frustrating. A waste of a trip to the store. Asked them for quote for an installed logic board: about $550 plus tax. Hesitant to spend an afternoon manually erasing HD and reinstalling OS and files after reading @Tim_McManus' posts. @Tim any updates on your iMac pro crash issue?

25 replies

Jul 7, 2024 4:18 AM in response to tvdon1

As bad luck would have it and after a long hiatus, last week I experienced a T2 initiated shutdown. I believe the random one-off crash is not extraordinary and so far that's all I've encountered this time much unlike my previous experiences which are much like you are still dealing with. I will add the rather frequent "freezing" necessitating a hard shutdown on my part which I have more recently experienced and previously noted is no longer occurring. It must be gremlins. Anyway, keeping it alive..

Jul 20, 2024 12:46 PM in response to FUNos

Thanks @FUNos. Here's one of Tim_McManus' posts about a similar issue.

I am using an Apple Thunderbolt Display connected with an apple Thunderbolt 2 to Thunderbolt 3 adaptor. I have swapped out the adapter as well as tested the monitor with my Macbook Air M1- both seem to not cause the crashes. Have not connected via a dock.

I will proceed with the disk wipe and manual reinstall today. I'm hesitant because i use Google Drive mirroring as well as Time Machine and I'm trying to plan how everything will "land," as well as trying to remember all of the random folders I need to drag over.


Sep 1, 2024 5:31 AM in response to tvdon1

Hopefully you will enjoy more time between crashes/restarts than what you have been dealing with. I still get a very random T2 chip related crash but certainly not like I had been (I think I've had 2 since my last message on 7/20). However, the past couple of months I have also been experiencing infrequent frozen screen issues necessitating a hard reboot. I also have been experiencing inactive hyperlinks in Safari that is fixed by cycling the browser. Unrelated to our original issues? Who knows? Maybe the next OS iteration will correct this? But this is more wishful thinking than anything else. One day we will graduate to the latest M# chip and Apple can finally bury these gremlins they say don't exist.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Windowserver/ Kernel crashes on 2020 iMac Sonoma 14.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.