My iPhone was stolen -- I need to recover my account on my new phone

My iPhone was stolen in Kampala, Uganda. I followed Apple's instructions and reported the theft to the local police (to whom I had to pay $$$ in "motivation fees" in order for my case to be recorded and documented); and i call my mobile phone service provider (AT&T) and had my number blocked and the phone blocked from access to the internet. I have now returned to the US and purchased a new iPhone and AT&T has re-activated on the phone. I have gone through the process of recovery my Apple ID and have changed my iCloud passwood. I need to recover my files on my new iPhone. How do I do that?


[Edited by Moderator]

iPhone 6s, iOS 14

Posted on Jun 13, 2024 9:52 AM

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Question marked as Top-ranking reply

Posted on Jun 13, 2024 9:56 AM

If you were using iCloud to store your files they should reappear once you have signed in with your account.


Sign in to iCloud on all your devices - Apple Support


3 replies

Jun 13, 2024 11:03 AM in response to cordellpatrick59

If you have an iCloud or computer backup, restore the phone from the backup. If you have no backup, redownload items.


Read this support article to discover how to restore your iPhone, iPad, or iPod touch from a backup --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


This support article has instructions on how to restore an iPhone or iPad from an iCloud backup -->

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Follow the instructions in this support article to redownload apps and games from Apple --> Redownload apps and games from the App Store - Apple Support


Click on this link and read how to redownload music --> Redownload music - Apple Support

- Learn how to redownload music that you purchased from the iTunes Store. On iOS devices, Mac, and PC.


Redownload TV shows and movies that you purchased --> Redownload TV shows and movies that you purchased - Apple Support



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My iPhone was stolen -- I need to recover my account on my new phone

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