Apple TV does not allow to enter WiFi password and gives an error saying WiFi password is incorrect.

I upgraded WiFi router at home. Apple TV does not allow to enter WiFi password when select the new SSID, and gives an error saying WiFi password is incorrect. Well, you must let me to enter the WiFi password. Can't imagine Apple can have such software bug! I saw an issue report about this in the community, but I cannot continue with a reply in that topic. The workarounds explained in that topic cannot work.

Posted on Jun 16, 2024 1:44 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2024 4:38 AM

What is your model Apple TV box?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


  1. Try the steps as mentioned in: If your Apple TV can't connect to Wi-Fi - Apple Support
  2. Try the ‘Other…’ option instead of selecting a listed discovered network. Especially if the password has been changed, but the SSID network name stayed the same.
  3. For Apple TV (4th generation or earlier), verify that the router or access point isn’t set to use WPA3, as only device models from ~2018 or later support that. Instead use ‘WPA2/WPA3 Transitional’. Some users report that they had to set ‘WPA2’-only first.
1 reply
Question marked as Top-ranking reply

Jun 16, 2024 4:38 AM in response to linkozsam

What is your model Apple TV box?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


  1. Try the steps as mentioned in: If your Apple TV can't connect to Wi-Fi - Apple Support
  2. Try the ‘Other…’ option instead of selecting a listed discovered network. Especially if the password has been changed, but the SSID network name stayed the same.
  3. For Apple TV (4th generation or earlier), verify that the router or access point isn’t set to use WPA3, as only device models from ~2018 or later support that. Instead use ‘WPA2/WPA3 Transitional’. Some users report that they had to set ‘WPA2’-only first.

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Apple TV does not allow to enter WiFi password and gives an error saying WiFi password is incorrect.

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