i have worked with two Apple techs, one a senior tech, for hours, each one going over all the normal steps to fix this problem, including reinstalling the OS, but no matter what nothing helps. Posting here to see if anyone. has this problem & possibly found a solution.
iMac 27″, macOS 12.7
thank you to BD Aqua, for your helpful suggestion. i actually got a good suggestion from a Sonic support person, which was to go back & retry a very basic thing of removing each mail account, one at a time, then reinstall them, Amazing to waste so much time when it was an easy fix, but now i have to restore lost files as my iMac wouldn’t follow my choice to save my files, but i’m pretty sure i can do that. thank you & blessings for this great community, elle
Start with this...
Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.
Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.
To find out if it's system wide or user specific, try this...
Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account?
Have they asked you to test on another session/account on the iMac? This would tell us whether the issue is with your session or macOS.
Thank you again, your suggestion is one of the methods the Apple techs led me through which didn't work, but i did get a good suggestion for Sonic support, my internet service... so problem is solved but i don't know how to cancel my request..
vayerwulf wrote:
problem is solved... i would like to cancel my question, but i don't know how to do that...
You can't "cancel" a question. However, if you would like to post the solution you got from your ISP, that might help other people who come upon this thread looking for help.
OK, best of luck my friend! :)
problem is solved... i would like to cancel my question, but i don't know how to do that...
Apple Mail suddenly will no longer stay open on my iMac
