I bought a MacBook whose iCloud is locked and owner doesn't know the credentials

I buyed a MacBook from someone but it’s iCloud locked. There iCloud is still on it and they also don’t have access to that iCloud anymore what can I do?


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MacBook (2017)

Posted on Jun 18, 2024 11:50 AM

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Question marked as Top-ranking reply

Posted on Jun 18, 2024 11:58 AM

Ask that someone to properly prepare that Mac for sale. See below. It cannot be used in its present condition.


What to do before you sell, give away, trade in, or recycle your Mac - Apple Support

7 replies

Jun 19, 2024 6:28 PM in response to Kimberley2005

Kimberley2005 wrote:

I don’t wanna use it and I can’t get in it just like the previous owner I wanna delete it from the MacBook but without Apple ID or password I can’t


If you want to use the MacBook, here's what has to happen (based on what I know of how the process works with iPhones).


The original owner has to be


For Apple to help clear Activation Lock, they will need original proof of purchase that's satisfactory to them. That will probably have to be from Apple or an Apple Authorized dealer, and to show the serial number of the Mac that the original owner wants them to unlock, if there is to be any chance that Apple will agree to remove the lock.

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I bought a MacBook whose iCloud is locked and owner doesn't know the credentials

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