What does this panic message mean and how do I fix it? My laptop keeps turning off.

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rxllen23 Author

Level 1

4 points

What does this panic message mean and how do I fix it? My laptop keeps turning off.

panic(cpu 1 caller 0xfffffff0203171bc): x86 CPU CATERR detected

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 21P5077

macOS version: 23F79

Kernel version: Darwin Kernel Version 23.5.0: Wed Apr 24 19:52:07 PDT 2024; root:xnu-10063.121.3~1/RELEASE_ARM64_T8010

KernelCache UUID: 68C33D0C0879316ED057B3815B76B174

Kernel UUID: F3E3B8FE-D14A-34B5-BFFD-623AFAFE3572

Boot session UUID: F031A51C-5381-4EA3-929A-E4DD6CECF9B1

iBoot version: iBoot-10151.121.1

secure boot?: YES

roots installed: 0

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x405060400

PCIeUp link state: 0x89271614

macOS kernel slide: 0x11400000

Paniclog version: 14

Kernel slide: 0x000000001a0c0000

Kernel text base: 0xfffffff0210c4000

mach_absolute_time: 0x455986fb0

Epoch Time: sec usec

Boot : 0x667253c9 0x0001da98

Sleep : 0x6672540e 0x000712b1

Wake : 0x6672e951 0x000c4b40

Calendar: 0x6672ec0f 0x00050059

Zone info:

Zone map: 0xffffffdc02360000 - 0xffffffe202360000

. VM : 0xffffffdc02360000 - 0xffffffdce89c4000

. RO : 0xffffffdce89c4000 - 0xffffffdd35690000

. GEN0 : 0xffffffdd35690000 - 0xffffffde1bcf4000

. GEN1 : 0xffffffde1bcf4000 - 0xffffffdf02358000

. GEN2 : 0xffffffdf02358000 - 0xffffffdfe89c0000

. GEN3 : 0xffffffdfe89c0000 - 0xffffffe0cf028000

. DATA : 0xffffffe0cf028000 - 0xffffffe202360000

Metadata: 0xffffffe76e2c4000 - 0xffffffe76fac4000

Bitmaps : 0xffffffe76fac4000 - 0xffffffe76fbf4000

Extra : 0 - 0

TPIDRx_ELy = {1: 0xffffffdf029c7260 0: 0x0000000000000001 0ro: 0x0000000000000000 }

CORE 0: PC=0xfffffff0212ef938, LR=0xfffffff0212ef938, FP=0xffffffe20f4cfef0

CORE 1 is the one that panicked. Check the full backtrace for details.

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xffffffdf0240b870: 0 pages, 234 threads: pid 0: kernel_task

Panicked thread: 0xffffffdf029c7260, backtrace: 0xffffffe20f3d36e0, tid: 1212

lr: 0xfffffff0212bf1d4 fp: 0xffffffe20f3d3750

lr: 0xfffffff0213eed44 fp: 0xffffffe20f3d37c0

lr: 0xfffffff0213edd90 fp: 0xffffffe20f3d38a0

lr: 0xfffffff021281630 fp: 0xffffffe20f3d38b0

lr: 0xfffffff0212bec10 fp: 0xffffffe20f3d3c60

lr: 0xfffffff021946c44 fp: 0xffffffe20f3d3c80

lr: 0xfffffff0203171bc fp: 0xffffffe20f3d3cb0

lr: 0xfffffff0202fdfb4 fp: 0xffffffe20f3d3d10

lr: 0xfffffff0203045d4 fp: 0xffffffe20f3d3d60

lr: 0xfffffff0202fe9ec fp: 0xffffffe20f3d3e00

lr: 0xfffffff0202fd7d4 fp: 0xffffffe20f3d3e30

lr: 0xfffffff021314b58 fp: 0xffffffe20f3d3f20

lr: 0xfffffff02128c6c4 fp: 0x0000000000000000

MacBook Pro 16″, macOS 14.5

Posted on Jun 19, 2024 7:41 AM

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Answer 1

Top-ranking reply

leroydouglas

Level 10

200,496 points

Jun 19, 2024 10:06 AM in response to rxllen23

rxllen23 wrote:

What does this panic message mean and how do I fix it? My laptop keeps turning off.

CATERR = catastrophic error condition, asserted by the processor

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac restarted because of a problem - Apple Support

User Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support

Can you run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple for support and service - Apple Support

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Answer 2

Jun 19, 2024 12:09 PM in response to rxllen23

you need to contact Apple national telephone based support. in the US, that starts here:

Official Apple Support

.

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Answer 3

Jun 19, 2024 10:53 AM in response to leroydouglas

to re-emphasize what leroydouglas stated, CAT ERROR can not be caused by minor software issues. if this is frequent, your intel Mac needs service. you should run the User diagnostics. they catch GROSS problems. "no fault detected during testing" is NOT the same as "all is well"

Use Apple Diagnostics to test your Mac - Apple Support

HOWEVER -- the Genius Bar techs are NOT trained to read panic reports. They will take action ONLY if your Mac fails diagnostics.

You MAY need to contact Apple support and ask them to have a specialist contact you to read and interpret your panic reports. If they conclude some Hardware needs to be fixed, they can DIRECT a service center to replace the failing component, likely the mainboard.

Whenever you submit your Mac for service, the document you sign affirms that you have all the Backup copies of you files you EVER wanted, and frees Apple of any responsibility to save or restore your files.

YOU MUST HAVE COPIES OF YOUR FILES BEFORE SENDING YOUR MAC FOR SERVICE, or they will likely be lost..

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Answer 4

rxllen23 Author

Level 1

4 points

Jun 19, 2024 11:34 AM in response to Grant Bennet-Alder

I have run diagnostics, and I keep getting no errors found. I also took it to a Genius bar, whose preliminary diagnostics state no errors. They want me to leave the laptop with them for a non-specified time to see if they can find a problem. I go to school and cannot afford to leave the computer without an estimate of repair time. How do I do this? "You MAY need to contact Apple support and ask them to have a specialist contact you to read and interpret your panic reports. If they conclude some Hardware needs to be fixed, they can DIRECT a service center to replace the failing component, likely the mainboard." I just got a different panic code. It happens quite a lot right now.

"panic(cpu 4 caller 0xffffff7fa8125709): GPU Panic: [3:0:0][PPLIB] Failed Power Play Resume. Shutting back down. TTL Error Message: {5233425330704:[3:0:0] Error PSP: event_id=0xd0100202 event_info:type=3 hw_id=0 event_specific_tag=0x2 pData=0 data_size=0 psp_bootloader_load failed

}{5233425349975:[3:0:0] : 5228262C6,4,2,2,2,0,0,0_0C6,2,0,0,0,0,0,0_0C5,4,2,2,2,0,0,0_0C5,2,0,0,0,0,0,0_1107s4,2_9iE6_71C4,4,2,2,2,0,0,0_0C4,2,0,0,0,0,0,0_0C3,4,2,0,0,0,0,0_1C3,2,0,0,0,0,0,0_0C2,4,134,2,0,0,0,0_0C2,2,0,2,1,0,0,0_1554C2,3,0,1,0,1,0,0_241C2,1,0,0,0,0,0,0_0C3,3,0,0,0,0,0,0_1C3,1,0,0,0,0,0,0_0C4,3,0,0,0,0,0,0_0C4,1,0,0,0,0,0,0_0C5,3,0,0,0,0,0,0_0C5,1,0,0,0,0,0,0_0p0E5_57p0C5_0p0D5_1p0B5_0p0A5_110C6,3,0,0,0,0,0,0_0C6,1,0,0,0,0,0,0_17850p0a5_486s2,2_3iD3_310475P4,5_0P3,4_0p4E8_0p4C8_0p4D8_0p4B8_0p4A8_232C6,4,2,2,2,0,0,0_0C6,2,0,0,0,0,0,0_0C5,4,2,2,2,0,0,0_0C5,2,0,0,0,0,0,0_0C2,6,0,0,0,0,0,0_0C4,4,2,2,2,0,0,0_0C4,2,0,0,0,0,0,0_0C3,4,2,0,0,0,0,0_0C3,2,0,0,0,0,0,0_0C2,4,134,2,0,0,0,0_0C2,2,0,0,0,0,0,0_0P2,3_493P6,2_297058P9,6_4897P8,9_34C2,5,0,0,0,0,0,0_0C2,3,0,0,0,0,0,0_0C

Panicked task 0xffffff99e15e71d8: 286 threads: pid 0: kernel_task

Backtrace (CPU 4), panicked thread: 0xffffff9049e440c8, Frame : Return Address......"

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What does this panic message mean and how do I fix it? My laptop keeps turning off.

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