IOS 17.5.1 update - fail.

Phone working great prior to update. Now Cellular service doesn't work -


Iphone error message: Settings: Cellular - "An update is required to use cellular data on this iPhone". Duh - Apple where is the referenced update???????? Fortunately, wifi, email, etc. still work. I can't make a friggin phone call though. Apple Store appointment on Friday. ARGGG

iPhone 14

Posted on Jun 19, 2024 12:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2024 2:44 PM

First, check for a carrier settings update→Update your carrier settings on your iPhone or iPad - Apple Support


If that doesn’t resolve the problem, Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup using your computer. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 19, 2024 2:44 PM in response to tfirnhaber

First, check for a carrier settings update→Update your carrier settings on your iPhone or iPad - Apple Support


If that doesn’t resolve the problem, Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup using your computer. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IOS 17.5.1 update - fail.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.