Device with no invoice, only order details and payment proof

hello

i have a case, i have bought brand new MacBook pro 16 inch from "employee auctions" within an insurance company. however am suspecting this devices where detained due to some insurance policy compensation to an authorized sellar.


the purchase is legit and amount is paid, but since the auction is an internal to the insurance company employee, no commercial invoice has been issued, only i have proof of payments and order details in the auctioneer system.


can you advice on registering this machine in apple ?




MacBook Pro 13″, macOS 10.13

Posted on Jun 20, 2024 4:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2024 4:50 PM

other_dudee wrote:

hello
i have a case, i have bought brand new MacBook pro 16 inch from "employee auctions" within an insurance company. however am suspecting this devices where detained due to some insurance policy compensation to an authorized sellar.

the purchase is legit and amount is paid, but since the auction is an internal to the insurance company employee, no commercial invoice has been issued, only i have proof of payments and order details in the auctioneer system.

can you advice on registering this machine in apple ?




How about turning it on and signing in, You need to create an Apple ID—Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly


There is no registration beyond that ...

Apple ID - Official Apple Support


Is there some other issue?


check your warranty coverage

My Support - Official Apple Support


One account for everything Apple - verify what devices are associated with your ID.

https://appleid.apple.com/


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2 replies
Question marked as Top-ranking reply

Jun 20, 2024 4:50 PM in response to other_dudee

other_dudee wrote:

hello
i have a case, i have bought brand new MacBook pro 16 inch from "employee auctions" within an insurance company. however am suspecting this devices where detained due to some insurance policy compensation to an authorized sellar.

the purchase is legit and amount is paid, but since the auction is an internal to the insurance company employee, no commercial invoice has been issued, only i have proof of payments and order details in the auctioneer system.

can you advice on registering this machine in apple ?




How about turning it on and signing in, You need to create an Apple ID—Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly


There is no registration beyond that ...

Apple ID - Official Apple Support


Is there some other issue?


check your warranty coverage

My Support - Official Apple Support


One account for everything Apple - verify what devices are associated with your ID.

https://appleid.apple.com/


Jun 20, 2024 6:46 PM in response to other_dudee

if this Mac is equivalent to new, you should not have any issues.


However, if it has been set up and used, there could be a multitude of anti-Theft features enabled, and these could preclude you from using the device in the future.


Apple will only help you clear a locked Mac for your use if you can prove the device is not stolen -- not that YOU did not steal it, but that it was not stolen. That usually requires a series of invoices with serial numbers back to the original sale from an Apple vendor. If you had an invoice with serial number, you would be better off if you ever had to argue with Apple.


What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


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Device with no invoice, only order details and payment proof

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