Apple TV 4K connected with HDMI cable to my Marantz Home Cinema.
When I listen to Netflix, Amazon Prime Video or others with Bluetooth (BT) headphones or earbuds, the sound is too low even with the volume at maximum.
Why is that and how can I improve this ?
I have many headphones and earbuds BT of different brands. It is quite a mystery to me.
Apple TV 4K (3rd generation)
Gee thanks,
I didn't have the latest version of the OS. Strange since it was programed to update automatically.
Si I did a reset, and it installed the latest version 17.5.1.
And now the sound in BT is much much higher.
Thanks again for your help.
I know it is frustrating, keep in mind that this is a user forum and everyone answering here are volunteering their time to help others. Unfortunately, sometimes a post may just fly under the radar.
I have tested with Air Pod Pro, Bose Soundlink and Sonos Ace, and could not replicate the issue. I have also not come across another report like this.
It sounds like you also tested multiple headphones and still experienced the same issue, is that correct?
I think if the HDMI were the issue there would also be issues encountered when playing direct, not just over headphones, but it doesn't hurt to try.
Other than that, all I can think is to make sure you are running the latest OS (17.5.1), not opted in any beta, and doing a power cycle. If it persists then contact Apple support as they will be able to run through some more things with you and hopefully get to the bottom of this.
Good luck.
Yes. I tried Netflix, Apple TV Plus and Prime Video. Your audio is rerouted over the BT connection so it is strictly ATV to headphone.
As I say, check your OS version and do the power cycle just to make sure and if it persists Apple support is the best next step.
Well, it seems I am the only one in the whole wide world who has this problem!
Doesn't it suggests something?
Like, no I don't have this problem, or yes I have the same problem. But no, nothing, Not a single answer.
I thought I might change the HDMi cable. I'm waiting for my order from Amazon today. Is it a good idea?
Hi Vanzandrew,
Thank you for your answer.
So You have tried listening to videos with Netflix and others, and your sound is high enough?
So it could mean the problem is coming from my Marantz receiver.
What receiver or amp are you using?
No problem, glad it’s sorted.
There will always be a delay for the install over auto update, though that seems longer than usual.
Volume too low with Bluetooth with Apple TV streaming
