Battery not recognized (water damage)

I have an iPhone 14 that I dropped in a small bucket of water while cleaning. My phone is displaying that it does not recognize the battery and I need to have it repaired. I have Apple Care and will be taking it to the Apple store for repair but my question is why am I paying 103.00 for service when this phone claims to be able to be dust and water proof "the iPhone 14 is water resistant, with an IP68 rating that means it's dust-tight and can handle being submerged in fresh water for up to 30 minutes at a depth of 6 meters. This means it should be fine if dropped in a puddle, shallow pool, or wet from rain. It can also take underwater photos, but only up to a depth of 1–2 meters." Clearly this is not the case and shouldnt my apple service cover this completly? And Ive had iPhones for well over 10 years and have yet to file a claim, This seems ridiculous to me.


iPhone 14, iOS 17

Posted on Jun 21, 2024 2:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2024 3:04 AM

HollyClark16 Said:

"I have Apple Care and will be taking it to the Apple store for repair but my question is why am I paying 103.00 for service when this phone claims to be able to be dust and water proof[...]Clearly this is not the case and shouldnt my apple service cover this completly? And Ive had iPhones for well over 10 years and have yet to file a claim, This seems ridiculous to me."

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iPhones are water-resistant --not water proof.


Where to Check:

You iPhone is water resistant ---not waterproof.  Go Here: Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

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3 replies
Question marked as Top-ranking reply

Jun 21, 2024 3:04 AM in response to HollyClark16

HollyClark16 Said:

"I have Apple Care and will be taking it to the Apple store for repair but my question is why am I paying 103.00 for service when this phone claims to be able to be dust and water proof[...]Clearly this is not the case and shouldnt my apple service cover this completly? And Ive had iPhones for well over 10 years and have yet to file a claim, This seems ridiculous to me."

-------


iPhones are water-resistant --not water proof.


Where to Check:

You iPhone is water resistant ---not waterproof.  Go Here: Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

Jun 21, 2024 3:26 AM in response to HollyClark16

Re: “… with an IP68 rating that means it's dust-tight and can handle being submerged in fresh water for up to 30 minutes at a depth of 6 meters … “


That’s NOT what that means.


That means that a test article under tightly controlled, highly repeatable test conditions passed the “test criteria” … essentially validating the underlying device design when new.


It does NOT mean that EVERY in-service device - after use and aging - will also pass even that same criteria in “uncontrolled” real world conditions for the life of the product.


It DOES mean that on-average; a device with such a rating might reasonably be expected be less-susceptible to ingress than a device w/o the rating.


See a more in-depth treatment of the subject here:


Understanding Water Resistance - Apple Community


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Battery not recognized (water damage)

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