My apps aren’t downloading

I created a new Apple ID using my sister last phone because mines broken and I forgot the Apple ID but now none of the original apps you find in a new phone aren’t coming. Can someone please help me?

iPhone 11, iOS 17

Posted on Jun 22, 2024 4:08 PM

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Question marked as Top-ranking reply

Posted on Jun 22, 2024 7:05 PM

Hi boure,

welcome to the Apple (user-to-user) Community!

Re: "My apps aren’t downloading:

I created a new Apple ID using my sister last phone because mines broken and I forgot the Apple ID"

As it is your sister's phone, your sister's Apple ID would be needed in order to download apps from the App Store.


If your sister has given you the phone to keep, you could try asking her to prepare it for you. She could make it ready for a new owner. The step-by-step way to do this is made available in Apple Support's article (link below):

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Then you can set it up just the same as if it was a new phone.

All the best :-)

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1 reply
Question marked as Top-ranking reply

Jun 22, 2024 7:05 PM in response to boure

Hi boure,

welcome to the Apple (user-to-user) Community!

Re: "My apps aren’t downloading:

I created a new Apple ID using my sister last phone because mines broken and I forgot the Apple ID"

As it is your sister's phone, your sister's Apple ID would be needed in order to download apps from the App Store.


If your sister has given you the phone to keep, you could try asking her to prepare it for you. She could make it ready for a new owner. The step-by-step way to do this is made available in Apple Support's article (link below):

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Then you can set it up just the same as if it was a new phone.

All the best :-)

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My apps aren’t downloading

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