The App Store on my iPhone has disappeared

My App Store is GONE. I’ve tried messing around with parental controls, screen time, and looking in the App Library, but the app simply disappeared. For a separate reason, I have transferred devices and noticed that the App Store is even gone on my new phone. I really need help.


[Re-Titled by Moderator]

iPhone XR, iOS 17

Posted on Jun 26, 2024 9:37 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2024 9:44 AM

Check Settings ➜ Screen Time ➜ Content and Privacy Restrictions ➜ iTunes & App Store Purchases ➜ Installing Apps and make sure its set to "Allow".


If you have a corporate or school Exchange Email account, it may restrict the App store. You would need to contact the office or school IT department if that is the case.


88 replies

Sep 30, 2024 7:17 AM in response to Scream1773

Scream1773 wrote:

I lost the App Store a month ago but it’s not the only app that’s being deleted off of my phone like games notes fitness, stocks, and much more

Again, the App Store, cannot be deleted off of an iPhone.


If many apps went missing at the same time, sound like you hid a home page with all the apps on it.


click here ➜ Organize the Home Screen and App Library on your iPhone - Apple Support


Aug 28, 2024 12:40 AM in response to Mac Jim ID

Hi! Turning off all content and privacy restrictions did work, making the App Store reappear, but is there no other workaround? I did allow “installing”, but it has always been like this. The issue appeared a few days ago when I started changing some restrictions. What’s the purpose of the restrictions if I can’t keep them on for my child’s account?

Oct 11, 2024 9:52 PM in response to Hussain___

Hussain___ wrote:

I’ve tried all these things and restarted my phone multiple times, but the app is still missing.

Let us know what all the things are that you have tried.

Restrictions, App Library, and hidden apps are 3 that have been detailed in this thread multiple times. You can describe what you have found by following those steps or provide screenshots if that would be helpful.

Nov 12, 2024 5:51 AM in response to 7693

7693 wrote:

My App Store has been missing for a while now. And any time I get a new phone or IPad it’s not there

The App Store cannot be deleted or uninstalled.

It can be restricted, moved or even hidden, how to find it will depend on what was done.


If it does not appear in the App Library after a search, then it may be restricted or hidden.


If you set up your new iPhones from a backup of the old ones, then its likely whatever is restricting or hiding the app is saved in the backup, this would normally point to restrictions or a profile limiting it.


Since we don't know exactly what happened, we can't offer any specific advice on how to find it.


You really need to go through all the suggestions in this thread and also look in any hidden screens or folders you may have.


click here ➜ Organize the Home Screen and App Library on your iPhone - Apple Support


Aug 4, 2024 9:13 AM in response to TheDetailsMatterCa

TheDetailsMatterCa wrote:

Didn't work but even if it did, it would defeat the purpose of having parental controls if I have to switch them off...This sucks

Changing the Screen Time restrictions was just to test if there was another issue going on. If you found success with either of those, then a follow up would be possible to resolve the issue.


Since it did not work, then the next step is checking the App Library.


If it is not in the App Library, then confirm if you have updated to iOS 17.6, or what your current OS version is.

Oct 11, 2024 9:03 AM in response to Prince_malawat01

Prince_malawat01 wrote:

My App Store not visible on Home Screen or anywhere I tried so mane thing to came back my App Store also reset my all setting or Home Screen layout but didn’t work this things please help to came back my App Store I really need so much App Store I want to install my important app from App Store

Have you:

  • Reviewed Screen Time Restrictions
  • Looked in the App Library
  • Checked your Hidden apps


The steps have been provided here for each one of those cases many times, but it is unclear from your post if you have followed any suggestions that have been provided.

Sep 26, 2024 8:44 AM in response to Twinklebeam

Twinklebeam wrote:

THANK YOU. You are a lifesaver I watched every single video and they didn’t work, and this did. So thank you very much.

No problem! If you are looking for support for your Apple devices, this is the place where you will find the answer. I have used YouTube myself for many things, but for Apple Support, this is where you will get a solution. We have no interest in getting clicks or money from advertising dollars, so there is no external influence. It is more important for us to provide a helpful answer than it is to get you to watch a video.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The App Store on my iPhone has disappeared

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