What could be preventing my Mac Mini 2011 from completing the boot process?

Mac Mini 2011, High Sierra 10.13.6. Since its demise I have replaced this unit with an iMac but am determined to fix the Mini to use as a spare. The problem is that it won't boot to completion. The boot progress goes to about 60 percent on the progress bar before automatically rebooting to a gray screen. I have tried all the regular 'cures' like clearing PRAM/NVRAM and SMC, starting in Safe Mode, Recovery Mode, booting from a USB Install Mac OS stick; I've also run extended internet diagnostics which gave the hardware a clean bill of health, and have also tried starting in Verbose mode (more on that later). No matter what I do, the result is the same - loads to about 60 percent, then self re-boots to gray screen - even when trying to boot from the Install USB. Booting in Verbose mode is difficult for me to identify any useful info, mainly because I don't understand the significance of much of it, but also (a) it's hard to identify the last line of code before the screen goes blank and (b) where's a different last-line at every reboot. I have made a couple of phone videos of the Verbose mode reboot.


So my main question is: if the hardware is okay, which is a strongly indicated by the extended hardware test and the fact of wifi internet access being attainable, what is preventing booting being completed? The next question is: if the boot files on the HDD are corrupted, is there another method I can use to override the normal boot process? I'm afraid I've gone beyond my level of knowledge, so any help would be appreciated. Thanks.


[Re-Titled by Moderator]

Mac mini, macOS 10.13

Posted on Jun 28, 2024 5:38 PM

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Posted on Jul 3, 2024 9:21 AM

You're right, Recovery mode has to be working for you to get anywhere.


I am wondering if it is actually booting Recovery mode or not, since Recovery exists on a separate and normally unalterable volume on a High Sierra system. Its boot process does not load from the volume giving you trouble. Same uncertainty with the USB flash drive. It shouldn't be stalling at the same point.


First question: are you using a standard Apple keyboard? The reason for asking is that the usual ⌘ R key chord might not work if the ⌘ key is not properly mapped on a non-Apple keyboard.


Regardless of that answer, it appears booting the built-in Recovery volume is not working. In that case try forcing the Internet version of Recovery to load by adding an option key to that key chord. In other words hold ⌥ ⌘ R (three fingers) while you start your Mac Mini with another finger. That will result in an obvious change to the startup screen: you will see a "spinning globe" icon as it loads Recovery from the Internet. That doesn't load anything from the startup disk at all. You could disconnect it; completely remove it from the Mini, and it would still work.


Try that and let me know what happens.


By the way since you're trying to get the boot volume to load there is no harm in running fsck in Single User mode as many times as you wish, until you give up. In rare cases I have found concerted multiple repeated efforts succeeded, long enough to reformat the drive, and continue to use it for at least a little while.

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Question marked as Top-ranking reply

Jul 3, 2024 9:21 AM in response to barryfrombarjarg

You're right, Recovery mode has to be working for you to get anywhere.


I am wondering if it is actually booting Recovery mode or not, since Recovery exists on a separate and normally unalterable volume on a High Sierra system. Its boot process does not load from the volume giving you trouble. Same uncertainty with the USB flash drive. It shouldn't be stalling at the same point.


First question: are you using a standard Apple keyboard? The reason for asking is that the usual ⌘ R key chord might not work if the ⌘ key is not properly mapped on a non-Apple keyboard.


Regardless of that answer, it appears booting the built-in Recovery volume is not working. In that case try forcing the Internet version of Recovery to load by adding an option key to that key chord. In other words hold ⌥ ⌘ R (three fingers) while you start your Mac Mini with another finger. That will result in an obvious change to the startup screen: you will see a "spinning globe" icon as it loads Recovery from the Internet. That doesn't load anything from the startup disk at all. You could disconnect it; completely remove it from the Mini, and it would still work.


Try that and let me know what happens.


By the way since you're trying to get the boot volume to load there is no harm in running fsck in Single User mode as many times as you wish, until you give up. In rare cases I have found concerted multiple repeated efforts succeeded, long enough to reformat the drive, and continue to use it for at least a little while.

Jul 6, 2024 6:57 AM in response to barryfrombarjarg

I agree. After having done everything else, you effectively isolated the inability to boot to something other than the startup device itself. That leaves little more than the logic board or something connected to it. In particular, I would suspect the GPU is defective, the reason being the line shown in Verbose Mode:

IOConsoleUsers:gIOScreenLockState 3, hs 0, sm 0x0


That log entry has something to do with the GPU. If the Mac stalls, shows a grey screen, and reboots about half a minute later it suggests the attempt to initialize the GPU fails for some reason. From what I can determine it appears to have been commonly encountered when attempting to install macOS on non-Apple (i.e. "hackintosh") hardware, and that's pretty much where my curiosity ends.


As you determined Apple Hardware Test is of limited value in exhaustively diagnosing every potential factor. (Apple Diagnostics doesn't apply to that model).


So where do you go from here. Knowing that era was marked by AMD GPUs that were prone to an early demise might be additional justification for suspecting it as the culprit. Since it is not a socketed module like it is on some Macs, if you are sufficiently motivated to fix your Mini I suggest the next step is to obtain a replacement logic board from a reputable source.


Needless to say I wouldn't spend a lot of money on it, but I think that's the next logical step.

Jun 28, 2024 7:41 PM in response to barryfrombarjarg

The boot process is probably encountering a corrupted file which in turn loads a corrupted operating system process that crashes the Mac.


Not that it matters. That corruption should not have occurred to begin with, but the solution is to reinstall High Sierra. The easiest option is to restore a Time Machine backup created prior to the onset of corruption. Whatever caused that file to become corrupted is likely to occur again, but that might not be for years. Restoring the Time Machine backup will restore High Sierra on that Mac.


No Time Machine backup? Things get tedious. As I recall, that Mac did not ship with discs, which means you have become caught in the brief era in which Macs did not ship with discs, but for which OS X Recovery won't work any more. There is a workaround but it's tedious. Read How do i fix "the recovery server could not be contacted" … - Apple Community for one recent example. Be advised I have not tried it so if you need help with that procedure I'm not the one to ask.


You wrote that you booted from the Install Mac OS USB flash drive. Does the same thing happen, and does it appear to happen at the same point in the boot process? I am wondering if the Mac is in fact booting from that device, or if it fails over to the usual startup disk with all its problems.


Apple Hardware Test / Apple Diagnostics does little more than test for the presence of operable hardware. As such it cannot be used for determining operating system file integrity.


Examine your video and determine if you can read and describe the last readable message before the Mac crashes.

Jul 5, 2024 7:17 PM in response to barryfrombarjarg

Disconnect the SSD and see if you can successfully boot into Internet Recovery Mode or to a bootable macOS USB installer. Unfortunately not all SSDs are compatible with all computers. If the Mini is still unable to successfully boot to the installer, then you have some other sort of hardware issue.


Try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately the diagnostics don't detect most issues.


Jul 7, 2024 12:30 PM in response to HWTech

Thanks John and HW, for your replies which have been so helpful. But I've also been somewhat of a fool because I've overlooked something important. Mention of the graphics card triggered my memory of the moment the Mini stopped... At that time the display broke up. In hindsight that was the crucial diagnostic issue - not the failure to boot, which has consumed my thinking since. As you suggest, John, another logic board is indicated, but not something I should spend a lot of money on. I'll look around, but realistically I feel I must accept that the Mini has come to the end of its life, especially given that the hardware/software cycle has now relegated it to the ancient category. Why the hardware check failed to identify a graphics card problem is another issue. Thanks again for your valued help.

Jul 2, 2024 5:42 PM in response to barryfrombarjarg

Update: I've continued investigating this, yet without success. Wondering how I can boot into terminal, I've read about Single User mode and was hopeful that fsck might repair the startup files. It was successful, each time I tried it two runs of fsck were needed to get the 'appears to be okay' all clear. I'd reboot and try to boot normally into recovery or safe mode, but alas there was no change - computer progressed to about 60 percent, then went to gray screen. I ran fsck under Single User mode each time and found that it needed repair again. It appears that Single User mode is not the same as Terminal since few terminal commands will work in it. I've searched for help in booting into Terminal, but it appears that this is not possible except from a graphical screen. It seems to me that my only option now is Target Disk mode where I might be able to make a fresh install of the entire OS from my Install OS usb drive. What do others think? Thanks.

Jul 7, 2024 1:58 PM in response to barryfrombarjarg

I think you reached a conclusion.


The reason AHT / AD is of limited value is that it can only positively identify a definitive fault. In other words if it concluded with a VFD001 code it might mean Diagnostics merely attempted to communicate with the GPU and it didn't respond. A similar code in AHT might be 4YDT but that's little more than a guess on my part because Apple doesn't publish the meanings of those codes.


I surmise the particular fault in this case is an inability to correctly process an initialization command, probably because the display driver hardware invoked by those commands isn't working despite the GPU being able to communicate them. That's also little more than a guess, but it's as far as we can take it.


The only reason I suggest using those diagnostic tools is to confirm a problem that you probably already suspect. It can't always do that though, and it might just conclude "no trouble found" when trouble obviously exists.


Since you're interested in keeping the Mini as a spare, a replacement logic board might be worth the effort, if you can find one inexpensive enough. They're all going to have the same life-limited GPUs though.

Jul 3, 2024 5:45 PM in response to barryfrombarjarg

... choices between internal recovery, Macintosh HD, USB install and Time Machine backup, ...


But if you get to that point (the four choices) I recommend reformatting the startup disk. Isn't Disk Utility one of those choices?


That's Recovery mode. It wasn't clear to me whether you got to that point or not. Actually it's still not clear to me, but that's the goal for now.


Use macOS Recovery on an Intel-based Mac - Apple Support

Jul 6, 2024 4:38 PM in response to John Galt

John Galt wrote:

As you determined Apple Hardware Test is of limited value in exhaustively diagnosing every potential factor. (Apple Diagnostics doesn't apply to that model).

FYI, while this model shipped with the AHT on the internal drive, this model did acquire the later online Apple Diagnostics after macOS 10.12.4+ (IIRC, certainly if 10.13) was installed which modifies the system firmware to allow access to Internet Recovery Mode and the online Apple Diagnostics. AFAIK, all Macs capable of running macOS 10.13 High Sierra from about Late-2009 to 2015 acquired both Internet Recovery Mode and the online Apple Diagnostics after having installed the macOS 10.12.4+ update.


Jun 28, 2024 10:10 PM in response to John Galt

Hi John,

Many thanks for your helpful reply. Yes, I was able to start booting from the Install Mac OS USB drive, but the same thing happened there too. Regarding installing from a Time Machine backup, the problem I see with that is that you need recovery mode to be working and I can't get that far in the boot process for that to come up. I'll look into the reference you gave above How do i fix "the recovery server could not be contacted" It looks like a good possibility. I'll try anything.


The last lines of the two Verbose boots I videoed are:

IOConsoleUsers:gIOScreenLockState 3, hs 0, sm 0x0

and

en2 promiscuous mode enable succeeded


Hope this is helpful.

Thanks again.

Jul 3, 2024 4:27 PM in response to John Galt

Hi John, thanks for your reply.

The keyboard I'm using is a genuine Apple aluminium usb and should be okay.

I've tried internet Recovery many times. No matter what I do, including Safe mode which gives choices between internal recovery, Macintosh HD, USB install and Time Machine backup, the result is the same - boot stalls at roughly the same point each time. Thanks for the info about fsck. Although I've tried it several times, it might be worth persevering with it in the hope that the drive might be repaired to allow a full boot. Then my plan is to reformat the drive and load a fresh copy of 10.113.6


HWTech, thanks also for your reply.

I do have a nagging doubt about the HDD, although it was formerly working in this machine and later in a MBP and apparently tested okay in the extended internet test. I might yet get a new SSD when I'm out tomorrow just to be sure. I'll let you know. Thanks.

Jul 5, 2024 6:21 PM in response to barryfrombarjarg

Further update. I have just installed a new SSD and the same behavior happens as previously described. For example, trying to boot into internet recovery so that I can format the new drive and perform a new OS install, the Apple logo appears with the boot progress meter and booting proceeds to about 60 percent, then it reboots to a black then a gray screen with no further activity.


This has me completely flummoxed. With a brand new SSD there is no formatting and no data loaded, so no possible HDD contribution to this weird behavior. So where does this activity originate? I've cleared the PRAM/NVRAM and reset the SMC - many times so not likely anything stored? There is nothing wrong with my internet connection as there are four other computers in the house (three Mac and one Debian Linux), and anyway the behavior is the same whether internet connection is involved in rebooting or not. Remote possibility of a memory problem?


I suspect others may be equally puzzled by this behavior, but I'd welcome any thoughts. Thanks.

Jul 7, 2024 1:59 PM in response to HWTech

AFAIK, all Macs capable of running macOS 10.13 High Sierra from about Late-2009 to 2015 acquired both Internet Recovery Mode and the online Apple Diagnostics after having installed the macOS 10.12.4+ update.


Not all Macs acquired it. The earliest Mac I have that did was a 2014 model, but none of my earlier models running HS incorporated AD nor did it ever become available for them.

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What could be preventing my Mac Mini 2011 from completing the boot process?

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