iPhone 13 green screen issue

I was just using my mobile phone and one day suddenly the screen went green. so my question is I'm from Sri Lanka and there are no Apple stores in Sri Lanka. I still have an Apple Care warranty, which will expire in November 2024. when this issue happens I have updated my OS to iOS 17.5.1. I also went to the store where I purchased my mobile and they asked me to pay for the export charges to send the mobile to an Apple store and repair the device. I want to know the procedure for sending the mobile to an Apple store to repair the device. I can send the mobile via DHL to the nearest Apple store. (the nearest country will be India and hopefully, they have an Apple store?) can someone tell me how do I contact apple store and arrange this process?

iPhone 13

Posted on Jun 28, 2024 11:17 PM

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2 replies

Jun 29, 2024 2:03 AM in response to lashenfrancke

Here are some common solutions you can attempt:


  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  5. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  6. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Jun 29, 2024 3:59 AM in response to SravanKrA

Hi SravanKrA

I tried these steps but its not make any difference, its not even showing the apple logo when restart. and mobile phone was already up to iOS 17.5.1 i have a chat with apple chat support and they told me that this needs to repaire in an apple store. i just want to know that, is there any way to send the mobile to an apple store via any courrier service like DHL or UPS and get this fixed.

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iPhone 13 green screen issue

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