Instagram not working on mobile data

Hello! My Instagram app won’t work unless I’m using wifi. Every time I open the app without being connect to wifi, it shows me what was last loaded when I had a wifi connection, but doesn’t load anything new. I’ve tried resetting network settings, deleting the app and downloading it again (which made it work the first time I opened it but then never again), turning cellular data on and off, turning airplane mode on and off, changing setting to use more 5G instead of standard, and restarting my phone. I saw somewhere resetting APN settings might help, but my phone network won’t let me do it. The setting doesn’t even show up for me under Cellular on the Settings app. Any idea what might be causing the problem/how to resolve it?? Thanks!

iPhone 14 Pro, iOS 17

Posted on Jul 1, 2024 5:42 AM

Reply
1 reply

Jul 1, 2024 6:50 AM in response to aripatrus

aripatrus wrote:

Hello! My Instagram app won’t work unless I’m using wifi.

Every time I open the app without being connect to wifi, it shows me what was last loaded when I had a wifi connection, but doesn’t load anything new. I’ve tried resetting network settings, deleting the app and downloading it again (which made it work the first time I opened it but then never again), turning cellular data on and off, turning airplane mode on and off, changing setting to use more 5G instead of standard, and restarting my phone. I saw somewhere resetting APN settings might help, but my phone network won’t let me do it. The setting doesn’t even show up for me under Cellular on the Settings app. Any idea what might be causing the problem/how to resolve it?? Thanks!


Never had your issue, I am on cellular data only for 100% of my Internet— no wifi.


I would delete the app and download anew from the App Store

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Instagram not working on mobile data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.