iPhone Backup Missing Photos

Hi! Today I backed up my old phone to transfer data to my new phone. It said everything was fully backed up and ready to be transferred over. I received all of my apps, passwords, text messages, voicemails, notes, all of it, but I am missing almost exactly 2,000 photos. I don’t have access to my old phone anymore because it was through a temporary screen that a repair company put on while in the shop I I could do my transfer. I had 3,382 photos and videos, but now I only have 1,382. When I was transferring my data the only thing I cared about having was my camera roll and it’s the only thing that did not come back, even though my phone said everything was uploaded to the cloud. I don’t know what to do and I NEED this material back, I lost a few years worth of it and I’m devastated.

iPhone 15 Pro Max, iOS 17

Posted on Jul 1, 2024 5:33 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2024 9:43 PM

Iphoneuser34pickle Said:

"iPhone Backup Missing Photos: Hi! Today I backed up my old phone to transfer data to my new phone. It said everything was fully backed up and ready to be transferred over. I received all of my apps, passwords, text messages, voicemails, notes, all of it, but I am missing almost exactly 2,000 photos. [...]I don’t know what to do and I NEED this material back, I lost a few years worth of it and I’m devastated."

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Troubleshooting Lost Photos:


Five Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos app - Apple Support


B. Check "Recently Deleted":

For iOS16 and later, you can tap "Recently Deleted", and see if they are shown there.


C. Check iCloud, Directly:

For Photos: Go here, and see if they reside in iCloudhttps://www.icloud.com/photos


D. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this occurrence? If so, restore your iPhone from one that has these photos (the most recent backup, ideally). If not, then take this as a learning experience, knowing to always back up your device for recovery purposes. Important: Back up you iPhone prior to performing this restoration, should anything go wrong from here on out.


E. Where Else to Check:

  1. PC
  2. PDA
  3. eMail
  4. Mac Device
  5. Cloud Storage
  6. Android Phone
  7. USB Flash Drive
  8. External Hard drive
  9. Secure Digital Card
  10. Compact Flash Card

Similar questions

2 replies
Question marked as Top-ranking reply

Jul 1, 2024 9:43 PM in response to Iphoneuser34pickle

Iphoneuser34pickle Said:

"iPhone Backup Missing Photos: Hi! Today I backed up my old phone to transfer data to my new phone. It said everything was fully backed up and ready to be transferred over. I received all of my apps, passwords, text messages, voicemails, notes, all of it, but I am missing almost exactly 2,000 photos. [...]I don’t know what to do and I NEED this material back, I lost a few years worth of it and I’m devastated."

-------


Troubleshooting Lost Photos:


Five Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos app - Apple Support


B. Check "Recently Deleted":

For iOS16 and later, you can tap "Recently Deleted", and see if they are shown there.


C. Check iCloud, Directly:

For Photos: Go here, and see if they reside in iCloudhttps://www.icloud.com/photos


D. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this occurrence? If so, restore your iPhone from one that has these photos (the most recent backup, ideally). If not, then take this as a learning experience, knowing to always back up your device for recovery purposes. Important: Back up you iPhone prior to performing this restoration, should anything go wrong from here on out.


E. Where Else to Check:

  1. PC
  2. PDA
  3. eMail
  4. Mac Device
  5. Cloud Storage
  6. Android Phone
  7. USB Flash Drive
  8. External Hard drive
  9. Secure Digital Card
  10. Compact Flash Card

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iPhone Backup Missing Photos

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