Microsoft Outlook will no longer work with Apple Mail

I have received an eMail from Microsoft informing me that as of September 16, 2024, I will no longer be able to access Outlook through Mail. I am required to update my Outlook access through Apple Mail, how do we do that? Or, is Apple going to update Mail because of this?


Mac mini

Posted on Jul 2, 2024 6:40 AM

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Posted on Jul 3, 2024 3:10 PM

Sonoma is later, much much later than 10.14 Mojave.


Go into System Settings ➜ Internet Accounts, and make sure your Microsoft email account shows up as an Exchange account there. If it does then you are fine.


It does affect accounts added to iPhone and iPad yes.


On your iPhone go into Settings ➜ Mail ➜ Accounts, and make sure your account appears there as Outlook, and not as Hotmail or Live. If it does, then you are fine. If it doesn't, you may need to remove it from there, and add it again using the Outlook option.

48 replies

Sep 23, 2024 1:06 PM in response to Ike_C

Why can't we get just a clear official statement from Apple/Microsoft, explaining how we make Outlook work in Apple mail. Nothing but problems for months now. I give up. I have no f... idea how to make it work. And why should I even be bothered? You made the changes, now you fix the problem, instead of dumping the problem on me. I am so tired!!!

Oct 9, 2024 1:04 PM in response to Ike_C

My MacBook is quite old and cannot install any OS Updates. It runs on Mojave 10.14.6. Mail just stopped syncing in September. I tried deleting and then adding my Outlook account as per the instructions you all shared so helpfully here. But I keep getting the error message "Unable to verify account name or password" even though I am sure the username and password is correct. I would be very grateful for suggestions!


For context: all is working fine on the Mail app on my iPhone with iOS 17.6.1

Nov 15, 2024 2:38 PM in response to Ike_C

Great idea but it did not work. "Cannot send message, The sender address was rejected by the server smtp-mail.outlook.com. The server response was: STARTTLS is required to send mail."

Identical response to previous when I had manually entered the credentials. (obviously without STARTTLS as it is not an option)

Presumably this is a turf war between microsoft and apple with us peasant punters, who made them wealthy, as the fall guys?




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Microsoft Outlook will no longer work with Apple Mail

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