Microsoft Outlook will no longer work with Apple Mail

I have received an eMail from Microsoft informing me that as of September 16, 2024, I will no longer be able to access Outlook through Mail. I am required to update my Outlook access through Apple Mail, how do we do that? Or, is Apple going to update Mail because of this?


Mac mini

Posted on Jul 2, 2024 6:40 AM

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Posted on Jul 3, 2024 3:10 PM

Sonoma is later, much much later than 10.14 Mojave.


Go into System Settings ➜ Internet Accounts, and make sure your Microsoft email account shows up as an Exchange account there. If it does then you are fine.


It does affect accounts added to iPhone and iPad yes.


On your iPhone go into Settings ➜ Mail ➜ Accounts, and make sure your account appears there as Outlook, and not as Hotmail or Live. If it does, then you are fine. If it doesn't, you may need to remove it from there, and add it again using the Outlook option.

48 replies

Sep 23, 2024 1:14 PM in response to Ike_C

I received the warning like everyone. The 16th of Sep came and went and I have had no issues with my hotmail. I didn't even have to set it up with Microsoft Exchange. Someone on this thread posted that Apple have already made the required changes to ensure there is a seamless integration after the 16th. My operating system is Sonoma 14.6.1 - I think this is key. Make sure you have the latest operating system.

Jul 3, 2024 1:23 PM in response to Phil0124

Since I am not certain if the software on my MacAir falls into the "or later" basket, please let me know if Sonoma 14.5 on my MacAir supports Microsoft modern authentication workflows. If not, what should I do.

Just so you know, I do have 365 on my machine, but I would rather use Apple Mail and Calendar than Microsoft's equivalent. Thus the reason I want to stick with Apple Mail and Calendar.


Also, will this impact Apple Mail and Calendar on my iPhone 15?


Many thanks in advance for your help.

Jul 30, 2024 11:39 AM in response to Phil0124

Regarding Apple Mail on my Mac, I deleted the exisiting outlook account and added an Exchange account. After doing that, Outlook has sent all my mail from protected acoounts into the junk folder. When I close out the app and I open Outlook via web, it works fine. As soon as I open yme Apple mail app, it screws up myt mail, everything going into junk.

Aug 2, 2024 8:40 PM in response to Phil0124

Hi @Phil0124


Thanks for the helpful directive. I have verified that my live account on my iPhone is Outlook. However, I'd like to know if installing MS Outlook mobile app on my iPhone is still necessary comes Sep 16, 2024?


The MS blog link ( https://techcommunity.microsoft.com/t5/outlook-blog/keeping-our-outlook-personal-email-users-safe-reinforcing-our/ba-p/4164184) you posted on Jul 2, says MS Outlook mobile app is required.


I'd prefer to stick to one native iPhone mail app for all my email accounts rather than having 101 different mail apps on the phone: every provider pushes people to install their apps 🙄, cluttering the phone & forcing app updates **** incessantly.


Thanks for your time and help.

Aug 15, 2024 9:46 AM in response to Ike_C

Ok. This is creating a huge headache for me - as it sounds like it is for most of you. Using a hotmail account I use for just junk, I set it up on my iPhone using the Outlook option, and it was all great. Went to my MacBook (Sonoma 14.5) and did the same using the Microsoft Exchange as suggested, and it worked swimmingly as well. Now, here is where the problem arises. In the old way of doing emails, I had mine set up as a Pop acct and not an IMAP acct. That meant that emails downloaded to my phone were still left on the server until I downloaded them onto my MacBook. In the Exchange protocol, they downloaded onto my phone and onto my Mac. Great I thought I have this sorted! But nope. When I deleted the emails from my iPhone, they also deleted off of the server AND my MacBook. This will be a disaster for me. As I use my phone during the day, I read and delete emails as needed, and then the next morning, download everything onto my MacBook. That will no longer work because the emails will no longer be on the server, because once they're deleted from my phone, the server deletes them. I'm not sure what the workaround for that is. Anyone have any ideas?

Sep 14, 2024 2:58 AM in response to Ike_C

Well this is frustrating. I’ve been trying to work through this to remotely help my parents (in their 70s and not that tech savvy), and finding that I can’t sign into my own Hotmail account through Microsoft exchange using my iPad.

I tried to add the exchange account and choose sign in, rather than, manual configuration, but it doesn’t recognise the password, which I know to be correct. It accepts the log in on the first screen, but when it asks for optional domain and server info etc, it fails.

Anyone else had this problem?

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Microsoft Outlook will no longer work with Apple Mail

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