new iPad asking for password for an 'apple ID' that I didn't know I had

Hello! Got a new iPad, but it's unusable because whenever I connect to the internet, the machine incessantly asks me for the password for an 'Apple ID', or rather, an old email and password related to an old job that I don't recall ever using as an Apple ID. I've had my current Apple ID for decades, and I have no idea why it's asking me this question.


My ipad isn't 'locked'. I just can't use it with wifi, because it starts asking me again and again for a password I don't have for an old email address that it thinks is an Apple ID. I tried resetting, and that worked until I connected to wifi, when it started asking for the 'apple ID password' again.


If your advice is to delete apps associated with this old email, how can I tell which apps are associated with it?


Any help would be appreciated!!

iPad Air, iPadOS 17

Posted on Jul 2, 2024 6:45 AM

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Posted on Jul 2, 2024 7:03 AM

It doesn't sound to me like the iPad is a "new" as you make out. It may be new to you but it had a previous owner who should have done the things in this article: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If it is an app asking for an ID to be updated, the only way I know of to identify which one it is needs to be done by turning off automatic updates and then update each app manually as new updates appear. When you find one that fusses then you know that one at least needs to be deleted.


Ideally though, you should prepare the device as if you were selling it. There may be worse surprises in store for you if it was not wiped properly before you bought it.


3 replies
Question marked as Top-ranking reply

Jul 2, 2024 7:03 AM in response to patrick051

It doesn't sound to me like the iPad is a "new" as you make out. It may be new to you but it had a previous owner who should have done the things in this article: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If it is an app asking for an ID to be updated, the only way I know of to identify which one it is needs to be done by turning off automatic updates and then update each app manually as new updates appear. When you find one that fusses then you know that one at least needs to be deleted.


Ideally though, you should prepare the device as if you were selling it. There may be worse surprises in store for you if it was not wiped properly before you bought it.


Jul 2, 2024 7:16 AM in response to patrick051

Take it back to the store. A truly new iPad should not be asking for any Apple ID in particular. It should only be inviting you to sign in with one. Whichever one you want to use.


Even if you find an app that needs deleting, you may find that ultimately you are locked out completely from the device. That is why you need to take it back and get a refund or have it reset properly.

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new iPad asking for password for an 'apple ID' that I didn't know I had

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