Why am I not able to get my keyboard serviced in the US if I bought it in Korea using AppleCare?

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Level 1

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Why am I not able to get my keyboard serviced in the US if I bought it in Korea using AppleCare?

I bought my iPad in Korea with an Apple pencil and keyboard case. Last year, when I got my iPad and keyboard case from Apple, I also purchased Apple Care. Now I’m living in the United States and have an issue with my keyboard. Some of my keyboards are not functioning and one of my keys popped out from the keyboard pad. So I went to the Apple store and asked about replacing this keyboard case since I have Apple care insurance.

However, they said they don’t have certain policies related to international Apple care so it is not possible for them to provide the replacement service.

I don’t think it makes sense. I searched about whether Apple Care can be applied internationally on Google and every response said it is allowed. If not, I believe there’s no reason for customers to purchase Apple Care.

So I’m wondering if I can resolve this issue with my Apple Care.

[Re-Titled by Moderator]

iPad Air, iPadOS 17

Posted on Jul 3, 2024 1:34 PM

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Answer 1

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KaeBFly

Level 6

8,801 points

Jul 3, 2024 1:48 PM in response to Pure_9

In the terms unless they have changed it says that AppleCare hardware service may be restricted to the country of purchase. For anyone that knows they aren’t likely to stay in the country of purchase purchasing AppleCare can be tricky but otherwise this isn’t a restriction that would affect most users. Unfortunately the stuff you see when googling isn’t always clear so it’s always best to look at the terms and conditions available on Apple’s website to get the most accurate information. Ultimately you may not be able to do anything about it because it is in the terms and conditions. You can always try another Apple Store to see if they can/will assist. Or you can try contacting Apple Support to see if you have any options. Otherwise you would need to be able to complete any AppleCare claims in the country of purchase.

https://www.apple.com/legal/sales-support/applecare/applecareplus/2406/240618_applecareplus_us.pdf

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Why am I not able to get my keyboard serviced in the US if I bought it in Korea using AppleCare?

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