Top, volume, and side buttons are not responding on my iPad Air 4th Gen

Top Volume and side buttons are not responding. iPad Air 4. I can’t turn the device off or adjust volume. I am not on iOS 17 but that seems irrelevant.

Thanks!


[Re-Titled by Moderator]

iPhone 13

Posted on Jul 6, 2024 3:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2024 5:09 AM

In addition to the physical side buttons, the iPad audio Volume can be adjusted from the iPad Control Centre - or using Siri:

Adjust the volume on iPad - Apple Support


If the iPad must be turned-off (i.e, fully shut-down), this can be accomplished from iPad settings:

Settings > General > Shut Down


Assuming that your physical buttons have been damaged or are non-functional, your iPad may require repair:

iPad Repair & Service - Apple Support


If repair is required, you might be well advised to first have your iPad tested and assessed by an Apple Technician - either at the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple


Your nearest AASP may be much closer than your nearest Apple Store.

2 replies
Question marked as Top-ranking reply

Jul 7, 2024 5:09 AM in response to Littlewoodg

In addition to the physical side buttons, the iPad audio Volume can be adjusted from the iPad Control Centre - or using Siri:

Adjust the volume on iPad - Apple Support


If the iPad must be turned-off (i.e, fully shut-down), this can be accomplished from iPad settings:

Settings > General > Shut Down


Assuming that your physical buttons have been damaged or are non-functional, your iPad may require repair:

iPad Repair & Service - Apple Support


If repair is required, you might be well advised to first have your iPad tested and assessed by an Apple Technician - either at the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple


Your nearest AASP may be much closer than your nearest Apple Store.

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Top, volume, and side buttons are not responding on my iPad Air 4th Gen

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