Subscription payment for Apple TV Plus never completes

Question

Subscription payment for Apple TV Plus never completes

I have an account, and I want to subscribe. I have been through the procedure TWICE and both times, when I get to the payment, it never completes. I'm trying to use PayPal, which is my preference, but the payment just...doesn't happen. There's no error message or anything, it's just not completed. So when I try to sign in again, it makes me go through the whole Accept 1 Week Trial/Subscribe, and around in circles we go.

Look, if you don't want my subscription, just say so. But this is freaking ridiculous! I have several streaming services and none of them made me jump through a gazillion hoops just to sign up.

Posted on Jul 6, 2024 9:55 PM

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Answer 1

Urquhart1244

Level 10

147,500 points

Jul 7, 2024 5:34 AM in response to Complications

Apple subscriptions require a payment method that can be billed automatically and periodically, with a one-time up-front user approval, valid until you cancel that subscription. If your PayPal isn’t set up like that, then it wouldn’t be useful for Apple subscriptions.

Please consider contacting Apple Support about what is needed to make this work for you. They’ll be glad to assist.

Subscriptions and billing - Official Apple Support

Get support (start online) - Apple Support

Contact Apple Support by phone - Apple Support

Payment methods that you can use with your Apple ID (by country) - Apple Support

Edit your Apple ID account online (including payment method) - Apple

Edit your Apple ID payment method on an Apple device - Apple Support

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Subscription payment for Apple TV Plus never completes

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