Lost all my Mac Mail personal email folders (with tons of emails!). Did not transfer to new Mac.

How do I retrieve files from external hard drive?

iMac 21.5″, 10.15

Posted on Jul 7, 2024 1:27 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2024 1:32 PM

·      Always connect your old Mac's Time Machine External Hard Disk prior to startup, this will allow a migration from your TM backup and it will be dead simple! When you start the new Mac for the first time it will startup Setup Assistant (SA), SA will get to a point where it asks if you are migrating from another computer, select Yes and follow the on-screen prompts and it's done! It is that simple! This is the easiest, quickest and most reliable method to migrate from the old Mac to the new Mac is to simply connect the old Mac's Time Machine External Hard Disk to the new Mac using a USB cable before you turn on the new Mac. 

·      NOTE 1: You will likely need a USB A to USB C adapter, you can find them on Amazon for $10 or less.

·      NOTE 2: If you have already done SA on the new computer then simply connect the Time Machine External Hard Disk using a USB cable and launch Migration Assistant (MA) which is located in Applications - Utilities - MA. Then follow the on-screen prompts.

·      The ONLY difference between MA and SA is MA will create a new user account that you need to log into.

 

Both SA and MA migrate applications (not 32 bit apps), data files & settings. They do not migrate Mac OS itself. Some professional apps such as Adobe and Microsoft apps may require re-installing their apps as they will not allow them to be migrated. As long as you kept the security keys for installing their apps, it is not an issue. 

 

Finally, never EVER use Wi-Fi when doing Setup Assistant or Migration Assistant. Why, it simply fails in most cases. Please read and follow the directions in Setup Assistant and Migration Assistant. If you do not have a Time Machine backup of the older Mac then create one! If you are not aware of Time Machine, please read Back up your Mac with Time Machine and finally if you need an External Hard Disk to use as a Time Machine External Hard Disk then many experience users on these forums prefer the OWC Mercury Elite Pro due to it's reasonable price, high level of quality and ease of use. 

 

4 replies
Question marked as Top-ranking reply

Jul 7, 2024 1:32 PM in response to laureen244

·      Always connect your old Mac's Time Machine External Hard Disk prior to startup, this will allow a migration from your TM backup and it will be dead simple! When you start the new Mac for the first time it will startup Setup Assistant (SA), SA will get to a point where it asks if you are migrating from another computer, select Yes and follow the on-screen prompts and it's done! It is that simple! This is the easiest, quickest and most reliable method to migrate from the old Mac to the new Mac is to simply connect the old Mac's Time Machine External Hard Disk to the new Mac using a USB cable before you turn on the new Mac. 

·      NOTE 1: You will likely need a USB A to USB C adapter, you can find them on Amazon for $10 or less.

·      NOTE 2: If you have already done SA on the new computer then simply connect the Time Machine External Hard Disk using a USB cable and launch Migration Assistant (MA) which is located in Applications - Utilities - MA. Then follow the on-screen prompts.

·      The ONLY difference between MA and SA is MA will create a new user account that you need to log into.

 

Both SA and MA migrate applications (not 32 bit apps), data files & settings. They do not migrate Mac OS itself. Some professional apps such as Adobe and Microsoft apps may require re-installing their apps as they will not allow them to be migrated. As long as you kept the security keys for installing their apps, it is not an issue. 

 

Finally, never EVER use Wi-Fi when doing Setup Assistant or Migration Assistant. Why, it simply fails in most cases. Please read and follow the directions in Setup Assistant and Migration Assistant. If you do not have a Time Machine backup of the older Mac then create one! If you are not aware of Time Machine, please read Back up your Mac with Time Machine and finally if you need an External Hard Disk to use as a Time Machine External Hard Disk then many experience users on these forums prefer the OWC Mercury Elite Pro due to it's reasonable price, high level of quality and ease of use. 

 

Jul 7, 2024 1:31 PM in response to laureen244

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What Mac model and year do you have?

What system are you running?

Did you use Migration Assistant to migrate your user files from the old Mac to the new one? If not how did you try to move the files?

What's on the external HD?



Jul 7, 2024 1:39 PM in response to Old Toad

Files were transferred at the Apple Store from my old desktop to my new iMac desktop with latest software. The only that didn't transfer were ALL the Mac Mail folders. I'm not sure how to retrieve from my Time Machine as the files aren't listed as "Mac Email Folders".


And YES, I'm not a techie nor very good at this! If you can offer SIMPLE instructions, I'd appreciate it! THANKS!

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Lost all my Mac Mail personal email folders (with tons of emails!). Did not transfer to new Mac.

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