Audio interface not recognized MacBook m2

I am trying connect an OMEC teleport interface to my MacBook Air M2 but the device is not being recognized. The thunderbolt port shows no device connected.

MacBook Air, macOS 14.5

Posted on Jul 7, 2024 8:25 PM

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Posted on Jul 7, 2024 8:57 PM

As I'm sure you are aware, the OMEC Teleport comes with a USB-B to USB-A cable. This device only supports the USB 2.0 standard. In turn, your M2 MacBook Air (MBA) comes with a pair of USB-C ports that support up to either USB 4.0 or Thunderbolt 4.


As such are you using some sort of adapter to be able to connect this device to your MBA? Did you make sure that you are using a 9VDC power adapter with this device?


The fact that this device is not showing up in System Information may indicate that it does not have enough power, the adapter is faulty, or the device itself is faulty.

6 replies
Question marked as Top-ranking reply

Jul 7, 2024 8:57 PM in response to Tmetrvl_65

As I'm sure you are aware, the OMEC Teleport comes with a USB-B to USB-A cable. This device only supports the USB 2.0 standard. In turn, your M2 MacBook Air (MBA) comes with a pair of USB-C ports that support up to either USB 4.0 or Thunderbolt 4.


As such are you using some sort of adapter to be able to connect this device to your MBA? Did you make sure that you are using a 9VDC power adapter with this device?


The fact that this device is not showing up in System Information may indicate that it does not have enough power, the adapter is faulty, or the device itself is faulty.

Jul 8, 2024 9:29 AM in response to Tmetrvl_65

Just to be sure I'm not leading you astray. Although the supplied cable may be faulty, changing it otherwise will not change the USB standard (2.0) that this devices is designed for.


That in itself, should not prevent it from connecting to your Mac, as your Mac will just "dumb down" the connection to work with it. Having a USB 3.0/4.0 cable still won't make a difference.

Jul 8, 2024 6:18 AM in response to Tmetrvl_65

Thanks for the reply! Correct, I am using a single usb/thunderbolt adapter to connect. The device is working through my phone with the tone bridge app and into an amplifier. I found that when plugged into the MacBook through Garage Band, I was able to record sound and play it back but the guitar cannot be heard during the recording process. And none of the settings seem to change the sound. I will have to aquire a usb b to c cable to see if it changes anything.

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Audio interface not recognized MacBook m2

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