Cricket eSIM request

I’ve recently started receiving requests from a company called Cricket in the USA to complete the setup of their eSIM. I’m in the UK and have had my new phone (bought from Apple directly) for 9 months and this started happening about a month ago. I’ve contacted Cricket several times to ask them to stop this but they say my IMEI number is assigned to one of their accounts and they can’t do anything about it. Every time I cancel the request it comes back within one to three days. I contacted Apple and they said contact Cricket which I now feel was a brush off.

Anyone any ideas on this please?

Thanks

iPhone 15 Pro Max, iOS 17

Posted on Jul 10, 2024 7:21 AM

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20 replies

Aug 27, 2024 3:08 AM in response to IPhone15ProMaxNL

So since Apple said they couldn't help I found a 'dangerous' way to fix it myself. It's not recommended, but the popping up of the E-Sim request was driving me crazy.


When you get the E-Sim request: accept it. Then the E-sim is installed (this is why this solution is dangerous in my opinion.), but then you are able to delete the E-sim. Since then I haven't had the request coming back.


A bad solution, but the only one that works until Apple builds in a way you can stop E-sim requests.

Jul 13, 2024 11:31 AM in response to Hank-1960

Cricket is a subsidiary of AT&T Wireless in the U.S.


AT&T has experienced massive security leaks recently, so you may be seeing the possible result of this. Data such as IMEI may or may not have been altered.


Apple is not involved, but it would not hurt to provide feedback to them. Feedback - iPhoneAppleApple › feedback › iphone


I am not aware of anything that you can do at this point, but would be interested in learning what your carrier in the UK might have to say on this topic.


Jul 19, 2024 1:31 PM in response to Athaa1973

Athaa1973 wrote:

1. Dear Bob,

a few replies, if you don’t mind.

i am in the Netherlands. My carrier has nothing to do with cricket. The name is only known as a ball game here.
2. my phone is an apple device and as such, under European law, responsible for it to operate well. And this looks to be a scam, hole or fault in the software.
3. I wrote that I hope that apple can clarify this for us. With that I mean I hope they will make a statement or tell me what to do. As, again, I am not an American and have no idea what cricket is how this is spreading across the world.

If you want Apple to log or clarify anything, this is the wrong place to make such a request. This is a user to user only forum, which Apple doesn't participate, nor read for user feedback.


You can use this link to let Apple know your concern --> Feedback - iPhone - Apple


This not however, something Apple is likely going to address. They built the phone yes. But they don't send messages to your or anyone else's iPhone.

Jul 13, 2024 11:28 AM in response to Hank-1960

Somebody may have miskeyed at Cricket, or somebody has provided Cricket with bad data, or somebody is up to shenanigans.


Apple isn’t likely getting involved in Cricket notifications. Apple might add some feature or mechanism to disable or suppress these notifications though, if you let Apple know about this problem: Product Feedback - Apple


Other examples: https://www.reddit.com/r/CricketWireless/comments/1cphg0u/esim_scam/


Aug 13, 2024 10:09 AM in response to IPhone15ProMaxNL

IPhone15ProMaxNL wrote:

I have exact the same problem. Apple says they can't help. But Apple should build a software option to stop or block certain E-sim requests. Now I have a IPhone that gives these E-sim requests from Cricket for weeks now and it pops up again and again. And there's nothing I can do. Frustrating.


Send Apple your feedback here: Feedback - iPhone - Apple

Jul 19, 2024 12:31 AM in response to Bob Timmons

Dear Bob,


a few replies, if you don’t mind.


  1. i am in the Netherlands. My carrier has nothing to do with cricket. The name is only known as a ball game here.
  2. my phone is an apple device and as such, under European law, responsible for it to operate well. And this looks to be a scam, hole or fault in the software.
  3. I wrote that I hope that apple can clarify this for us. With that I mean I hope they will make a statement or tell me what to do. As, again, I am not an American and have no idea what cricket is how this is spreading across the world.

Jul 19, 2024 1:25 PM in response to Athaa1973

Athaa1973 wrote:

1. Dear Bob,

a few replies, if you don’t mind.

i am in the Netherlands. My carrier has nothing to do with cricket. The name is only known as a ball game here.
2. my phone is an apple device and as such, under European law, responsible for it to operate well. And this looks to be a scam, hole or fault in the software.
3. I wrote that I hope that apple can clarify this for us. With that I mean I hope they will make a statement or tell me what to do. As, again, I am not an American and have no idea what cricket is how this is spreading across the world.


So log your feedback with Apple.



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Cricket eSIM request

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