iOS has stopped redirecting links to relevant app

I have an iPhone 13 with iOS 17.5.1 installed (up to date). I’m noticing that my phone no longer redirects links to the installed app. A while ago, link from outlook app used to open Jira, but it no longer works. And recently link to Instagram has stopped working. It opens link in safari and asks me to login to Instagram.

I checked the community and some have suggested to check if Safari settings are set to allow pop-ups. I checked and it is allowed but still the issue persists. Any other suggestions? TIA.

iPhone 6, iOS 12

Posted on Jul 10, 2024 7:04 PM

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1 reply

Jul 10, 2024 7:23 PM in response to Not_icloud_user

Not_icloud_user Said:

"iOS has stopped redirecting links to relevant app: [...]I have an iPhone 13 with iOS 17.5.1 installed (up to date). I’m noticing that my phone no longer redirects links to the installed app. A while ago, link from outlook app used to open Jira, but it no longer works[...]"

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If Outlook Mail Apps Links Won't Work:


A. Clear "System Data"/"Other":

Clear the storage named "System Data" (formerly called "Other"). It basically contains unnecessary files such as caches that are used for system ease of use - all of which gather over time: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tips. Caches would be being used for remembrance of application use.


B. Use Other Mail Apps:

If the Outlook app is giving you issues, then what happens when you use a different mail app? Mail is a builtin app; so, try using that, instead of a third-party one.


C. Reinstall Outlook App:

Remove the Outlook app, and then add it back. It may be a bug int he app.

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iOS has stopped redirecting links to relevant app

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