I plug my iPad 13 Pro to charge at 20% during the day. The charge indicator remains at 20% even thought the lightning arrow indicates it is charging? Surely the battery indicator should start increasing?
[Re-Titled by Moderator]
iPad 2, iOS 9
As described, your iPad may have a fault.
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If you continue to experience difficulties when using an appropriate USB-C Power Adapter of 20W or greater, you might be best advised to seek assistance directly from Apple Support - and request a remote diagnostic test.
You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
As described, your iPad may have a fault.
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If you continue to experience difficulties when using an appropriate USB-C Power Adapter of 20W or greater, you might be best advised to seek assistance directly from Apple Support - and request a remote diagnostic test.
You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
My iPad Pro will not charge past 20%
