Error when copying files from Files app on iPad (or iPhone) to samba share

As per this earlier question (unanswered),: Error when copying files from Files app o… - Apple Community

I have a puzzling issue with copying files from my iPad and iPhone to my shared truenascore drive.


Both are at i(Pad)OS 17.5.1 and I can read from the drive with no problems. I can also write from my Windows 11 dell. Writing also works from my wife’s Macbook and (even more bizarrely) from her iOS 17.5.1 iPhone using my truenas ID; it also works fine from my son’s android phone.


The Files App is clearly lying when it says “The Operation Can’t Be Completed: You cant copy the item xxx.yyy because its name is too long or includes characters that are invalid on the destination volume”. This fails consistently (for me) across both devices and using various test files. Interestingly, after the bailout, it leaves a zero-size file on the target drive with the correct name, suggesting that the FAT entry (if they still call it that?) is OK, but the file itself is not written.


Having tested other devices and stacks, including a superficially identical device (my wife’s phone), I am basically out of diagnostic ideas. Any suggestions (apart from “don’t use the Files app”) welcome.


Thanks

iPhone SE, iOS 17

Posted on Jul 16, 2024 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2024 11:44 PM

OK - so no response here and further diagnostics (such as looking for and selectively removing apps that are on my devices but not on my wife’s phone) didn’t fix it either.


There were no identical issues on reddit either, but a fair number of people basically saying “Files is pretty poor - try something else”. I therefore trawled the appstore and selected OwlFiles, which is a nice little app and is free if all you want is one network share (my use case).


This, of course, worked first time.


Files clearly has a bug here, and if Apple ever get round to fixing it (or even looking at this case) then it may be resolved. Meanwhile consider this a successful bypass/workaround.

1 reply
Question marked as Top-ranking reply

Jul 25, 2024 11:44 PM in response to duerded

OK - so no response here and further diagnostics (such as looking for and selectively removing apps that are on my devices but not on my wife’s phone) didn’t fix it either.


There were no identical issues on reddit either, but a fair number of people basically saying “Files is pretty poor - try something else”. I therefore trawled the appstore and selected OwlFiles, which is a nice little app and is free if all you want is one network share (my use case).


This, of course, worked first time.


Files clearly has a bug here, and if Apple ever get round to fixing it (or even looking at this case) then it may be resolved. Meanwhile consider this a successful bypass/workaround.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error when copying files from Files app on iPad (or iPhone) to samba share

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.