Hi Vpillai19,
I understand how concerning it can be when your MacBook Air (2020) is not performing as expected. Let’s go through a few steps to help diagnose and resolve the issue you’re experiencing.
1. Reset the SMC (System Management Controller):
• Shut down your Mac.
• On the built-in keyboard, press and hold the Shift, Control, and Option keys on the left side, and then press the power button at the same time.
• Hold these keys and the power button for 10 seconds.
• Release all keys and then press the power button again to turn on your Mac.
2. Reset NVRAM/PRAM:
• Shut down your Mac.
• Turn it on and immediately press and hold Option-Command-P-R.
• Keep holding these keys for about 20 seconds, then release them. This process can reset certain settings like volume and display resolution.
3. Boot in Safe Mode:
• Shut down your Mac.
• Turn it on and immediately press and hold the Shift key.
• Release the Shift key when you see the login window.
• Safe Mode performs certain checks and prevents some software from automatically loading.
4. Check for Software Updates:
• Ensure your macOS is up to date. Go to the Apple menu > System Preferences > Software Update.
5. Run Apple Diagnostics:
• Shut down your Mac.
• Turn it on and immediately press and hold the D key.
• Release when you see a progress bar or are asked to choose a language.
• Follow the on-screen instructions to complete the diagnostics and see if any hardware issues are detected.
If these steps do not resolve the issue, it may be beneficial to bring your MacBook Air to an Apple Store or Authorized Service Provider for further diagnosis. Given the symptoms, there could be other underlying hardware issues that need to be addressed.
Best regards,
Alex
