My face id has broken beacuse It fell into water, but the iPhone is waterproof. How is that?

Hillo my phone has broken can they give me iphone 15 pro max beacuse I haven’t a lot mony pleas help me

iPhone 12 Pro, iOS 17

Posted on Jul 21, 2024 11:28 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2024 11:48 PM

The iPhone is not waterproof. Some iPhones have a degree of water resistance under controlled test conditions, but that is not the same thing.


If you have broken your phone by immersing it in water, you’re not going to get repairs for free - let alone a free upgrade from a used iPhone 12 Pro (the phone listed in your tag line) to a new iPhone 15 Pro Max.

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Question marked as Top-ranking reply

Jul 21, 2024 11:48 PM in response to Mhd_keswani

The iPhone is not waterproof. Some iPhones have a degree of water resistance under controlled test conditions, but that is not the same thing.


If you have broken your phone by immersing it in water, you’re not going to get repairs for free - let alone a free upgrade from a used iPhone 12 Pro (the phone listed in your tag line) to a new iPhone 15 Pro Max.

Jul 23, 2024 3:18 AM in response to Johnathan Burger

About splash, water, and dust resistance of iPhone 7 and later - Apple Support


These models have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes):


  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro 
  • iPhone 14 Pro Max
  • iPhone 13 
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max


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My face id has broken beacuse It fell into water, but the iPhone is waterproof. How is that?

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