Want to trade in my old iPad for a discount

I recently bought a new ipad online and wanted to trade in my old one for a discount.


However I've received the trade-in kit but its just a cardboard sleeve with no instructions - Is this really what I use to send my Ipad back, it doesnt seem very secure.


[Re-Titled by Moderator]

Posted on Jul 22, 2024 5:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2024 7:33 AM

The shipping kit, to return the trade-in, will be timed to arrive soon after (within days) of receiving your new device. This is done such that you will have adequate time and opportunity to transfer (should you choose to do so) all data from your old to new device. 


The shipping kit will include:

  • return packaging/shipping container
  • a return (shipping paid) return label 
  • instruction leaflet


These items may be sent to you in a plastic shipping envelope; be sure to check that all items are accounted for before discarding the outer wrapping. In some regions the shipping container will be mailed without an outer wrapping; in such instance, the return shipping label will be beneath the address label that was used to send the shipping box to you.


If anything is missing, contact Apple Support using the contact details included within your order confirmation.


Before returning your old device, you must prepare the device before packing as follows

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


2 replies
Question marked as Top-ranking reply

Jul 22, 2024 7:33 AM in response to ba_ry

The shipping kit, to return the trade-in, will be timed to arrive soon after (within days) of receiving your new device. This is done such that you will have adequate time and opportunity to transfer (should you choose to do so) all data from your old to new device. 


The shipping kit will include:

  • return packaging/shipping container
  • a return (shipping paid) return label 
  • instruction leaflet


These items may be sent to you in a plastic shipping envelope; be sure to check that all items are accounted for before discarding the outer wrapping. In some regions the shipping container will be mailed without an outer wrapping; in such instance, the return shipping label will be beneath the address label that was used to send the shipping box to you.


If anything is missing, contact Apple Support using the contact details included within your order confirmation.


Before returning your old device, you must prepare the device before packing as follows

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Jul 22, 2024 8:15 AM in response to ba_ry

ba_ry wrote:

I recently bought a new ipad online and wanted to trade in my old one for a discount.

However I've received the trade-in kit but its just a cardboard sleeve with no instructions - Is this really what I use to send my Ipad back, it doesnt seem very secure.


Missing return instructions and missing labels have occasionally been reported around here.


Contact Apple Support about that, if you want to ship your trade-in.


Yes, the iPhone return packages I’ve met aren’t all that much material.


Alternatively, you can return the trade-in direct to Apple if you prefer, if there is a local Apple Store.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Want to trade in my old iPad for a discount

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.