Cant switch from POP to IMAP

I have a new email account. When I add the account to my devices ( iMac, iPhone, or iPad ) it only does POP. I can't switch to IMAP.

I worked with the provider tech to set the right port settings but it still says the name and password can't be verified. The service provider says it's an issue with the Apple devices and not with them. All they can do is give me the right settings. I've deleted the account, restarted the mac and tried multiple times. Any ideas? I appreciate your attention.


Posted on Jul 22, 2024 9:28 AM

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5 replies

Jul 22, 2024 9:45 AM in response to Les Vogt1

Let's start with the iPhone. Go to Settings > Mail > Accounts > [name of email] > Server Settings.

  • Does it show POP or IMAP after Incoming Mail Server?
  • What is listed as the Host Name?


When adding the account, it usually defaults to IMAP, but it you are getting POP instead, there is a trick you can do to specify a different email type. Add the account again and intentionally enter the wrong Password when setting it up. It will fail to add the account, but you should see an option to choose either "IMAP" or "POP" on the top of that screen. After you choose POP, enter the correct Password.


Another issue that is common when you receive the message that it is unable to verify the Account Name or Password is the User Name field where you enter your email address. Some companies require the full address including everything after the "@" sign, while others only want the User Name and don't include the "@" or anything after that.


Jul 30, 2024 8:41 AM in response to Mac Jim ID

Thanks but none of those suggestions worked.

The initial regular set-up is POP and that can't be changed.

The host is correct according to Astound.

Your trick was new and it did give me the IMAP option but regardless of how I entered my address —@— Name or Password fails to be recognized.

I spent time with both Astound and Apple tech support including and Apple tech supervisor. Each company passes the buck to the other.

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Cant switch from POP to IMAP

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