Samsung TVs and Apple TV app - all streams freeze and requires Smarthub reset

On my Samsung TV (2023 Tizen OS) I have repeated intermittent fault with Apple TV not playing streamed episodes - it freezes playback with black screen, but you can see the thumbnails and the timeline of the video stream looks correct , although the video will fail to play - often just after the intro, and often for episodes that have previously played without issue a day before. It applies to all streamed video in Apple TV. No other streaming apps have a problem. It is not internet related.


To fix it it requires a Samsung TV Smarthub reset before the fault goes away. Videos will then play but after a couple of weeks the problem returns, often halfway through playing an episode. I think Samsung software auto updates may trigger this reoccuring fault.


1. Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.
2. Enter the PIN for your TV. Default is 0000.
3. After the smart hub reset, press Home and then select Setup.
4. Follow the on-screen instructions to set the TV up. Which will require re-registering with Samsung and re-login of Apple TV.



Has anyone found the reason for this Samsung TV bug and a workround?

UAU7002,

Posted on Jul 25, 2024 7:16 AM

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3 replies

Jul 25, 2024 8:46 AM in response to WarrenStreet

If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support: What to do if an app is not working on Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app (if deletion is supported for that app),
  4. Reset the ‘Smart Hub’ (like you said).


If you need further assistance after that, please contact Apple Support.

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Samsung TVs and Apple TV app - all streams freeze and requires Smarthub reset

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