Network settings are preventing loading privately

Dan Casali wrote:

Lawrence Finch’s suggestion (turn Mail Privacy Setting ‘Protect Mail Activity’ off leads the way to resolution, but needs clarification.

For me, simply turning ‘Protect Mail Activity’ off was insufficient. Turning it off revealed two further switches: ‘Hide IP Address’ and ‘Block all remote content’. Turning ‘Hide IP Address’ off did the trick.

Still, the abrupt change in Mail behavior indicates something is awry in Apple land, and ‘Hide IP Address’ is a useful feature. Have to remember to re-enable it when the problem is resolved.

No, nothing is awry. It was a new feature added in iOS 17.5.

I was able to fix it by going into my Wi-Fi settings and turning off "Limit IP Address Tracking".

Settings>click the i next to your Wi-fi your device is connected to and then scroll down to Limit IP Address Tracking.

Lawrence Finch’s suggestion (turn Mail Privacy Setting ‘Protect Mail Activity’ off leads the way to resolution, but needs clarification.

For me, simply turning ‘Protect Mail Activity’ off was insufficient. Turning it off revealed two further switches: ‘Hide IP Address’ and ‘Block all remote content’. Turning ‘Hide IP Address’ off did the trick.

Still, the abrupt change in Mail behavior indicates something is awry in Apple land, and ‘Hide IP Address’ is a useful feature. Have to remember to re-enable it when the problem is resolved.

I’m having the same issue. Apparently it’s something on Apple’s end. According to info @ Apple - Support - System Status : “1 current issue

iCloud Private Relay - Issue

Yesterday, 2:34 PM - ongoing

Some users are affected

This service may be slow or unavailable.”

Guess we wait.

preface this with I did the usual, hold the volume up and side button slide to power off restart to see if it fixes things and it did not.

I reached out to apple support. They do not recommend turning off IP tracking "Please do not disable Settings > Mail > Privacy Protection > Protect Mail Activity or Settings > WiFI > Network Name > Limit IP Address Tracking as a workaround as these actions may have unintended consquences."

first "Can we please turn on Protect Mail activity: Go to Settings > Mail > Privacy Protection. Turn on Protect Mail Activity." I told them it was already turned on

then, "Can you please Turn on Privacy relay: Go to Settings > [your name] > iCloud > Private Relay, then tap Private Relay." I did not see anything in icloud that says private relay

Finally, they asked me to do a forced restart "Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo."

It seems this "forced restart" is the trick. That fixed the issue for me!! Hope it helps you all

This from Shoejunkie worked Jul 26, 2024 8:46 AM in response to patriciafromfrederick

I was able to fix it by going into my Wi-Fi settings and turning off "Limit IP Address Tracking".

Settings>click the i next to your Wi-fi your device is connected to and then scroll down to Limit IP Address Tracking

I was able to fix it by going into my Wi-Fi settings and turning off "Limit IP Address Tracking".

Settings>click the i next to your Wi-fi your device is connected to and then scroll down to Limit IP Address Tracking.

Hi there,

I understand how frustrating this can be. A few things you might want to check:

1. Network Settings: Ensure your network settings haven’t changed. Sometimes a simple reset of your network settings can resolve such issues. Go to Settings > General > Reset > Reset Network Settings.

2. Email App Settings: Check if your email app has any settings that might be blocking content. For example, in the Mail app, go to Settings > Mail > Load Remote Images and make sure it’s enabled.

3. Wi-Fi vs. Cellular: Try switching between Wi-Fi and cellular data to see if the issue persists on both. This can help determine if it’s a network-specific issue.

4. Firewall/Security Software: If you have any firewall or security software installed, ensure they aren’t blocking email content.

5. iOS Update: Make sure your device is running the latest version of iOS, as updates often fix bugs and improve functionality.

If none of these steps work, it might be worth contacting Apple Support for more in-depth troubleshooting.

Hope this helps!

I HATE THIS SOLUTION because it forces our hand once again, and shame on Apple for doing this... but there seems to be a "fix".... I verified it works. I just don't like it. We are constantly manipulated and sold as products. I wish Apple would NOT do that like so many others do.

"I was able to fix it by going into my Wi-Fi settings and turning off "Limit IP Address Tracking".

Settings>click the i next to your Wi-fi your device is connected to and then scroll down to Limit IP Address Tracking."

You need to provide more information. What are you trying to load privately that isn’t loading? A website? An App? A private browsing tab in Safari? And what network settings are preventing it?

This just started yesterday, July 25 for me – – very frustrating!

I took a hint from one of the postings below to go to settings, then Wi-Fi, and click on your current Wi-Fi connection. You will then see option to turn off “limit IP address tracking.“ so I slid the little green icon to the “off” position. Problem solved! Thinking shoemaker below.

I don’t know why Apple didn’t warn us about this and explain how to fix it and what the “off” position means. Certainly untold number of people went through a frustrating couple of hours like me to figure out how to fix this to get the essential email images I need. Come on Apple!

I solve the issue:

go to settings -> Mobile Service-> Mobil Data Option -> Limit IP Address Tracking —> OFF.

Then just load one email - content or delete one email ( unimportant ) which no show content.

Whoever posted this is a star. It works. “fix it by going into my Wi-Fi settings and turning off "Limit IP Address Tracking".Settings>click the i next to your Wi-fi your device is connected to and then scroll down to Limit IP Address Tracking. Smell a rat though. Now forcing us to have to be tracked.

Go to Mail / Messages / Privacy Protection and turn off Hide IP Address. That should fix it

Go to Mail / Messages / Privacy Protection and turn off Hide IP Address. That should fix it