password verification error

I'm using password manager with Safari, which can login to the Outlook mail app on a desktop browser no problem.


Apple mail uses the exact same password and username, but after around 10 years cannot login - giving an error message that it is 'unable to verify account name or password' - the same details that work perfectly ok in the browser - (meaning both the account name and encrypted password ARE obviously correct).


I recall reading somewhere Outlook were asking for verification of 3rd party mail apps, but that Applemail wouldn't be affected as it had the correct protocols? (not sure if I'm correct on that)


Although I have another email account set up, on Outlook, that I also use in apple mail, with all the same settings that recognises the username/password without any conflict.


Can anyone suggest anything I can do or change? I can't really understand that the passwords works in Safari , but in Applemail.. after 10 years, 1 is suddenly unrecognisable... why so??

MacBook Pro 15″

Posted on Jul 27, 2024 4:50 AM

Reply

Similar questions

3 replies

Jul 31, 2024 6:49 PM in response to davey17x

All of those are possible. For example it is no longer possible to use "old" versions of the Mac Mail app to access email messages hosted on the latest versions of the Microsoft Exchange server.


Exactly how old is "too old" is a function of the particular Exchange server software. You may have been using Mail (or MS Outlook for that matter) to access those messages just fine, until one day you can't. That's an indication the email hosting service updated their software. Needless to say if your Mac is running a very old macOS version — on the order of fifteen years or so — then you won't be able to use Mail for those MS Exchange-hosted messages. Removing the problematic email account and adding it again will fail: you'll get the same unhelpful "unable to verify account name or password" message because it cannot establish the secure email message protocol required, and you're stuck. You probably won't even be able to install the latest version of the Microsoft Outlook software. You may however be able to use a web-based Microsoft email client... unless of course your Mac can't run the latest web browser...


Anyway that's one reason the possibilities you mention are all on the table.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

password verification error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.