Still with the Apple TV 4k audio issue…

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Level 1

18 points

Still with the Apple TV 4k audio issue…

Hello, I still haven't found a solution to my problem with the audio on my Apple TV 4K. Today it happened to me a couple of times during the afternoon. The audio suddenly disappears and I have to stop the playback of the video and resume it again so that the sound returns. I've tried everything, factory reset, connecting it to the soundbar directly, etc. The truth is that I don't know what else to do, it's something annoying that breaks the experience. Does it happen to anyone else?

Apple TV 4K (3rd generation)

Posted on Jul 27, 2024 11:40 AM

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Answer 1

Urquhart1244

Level 10

146,776 points

Jul 28, 2024 4:33 AM in response to d13g0m0nt3s

What is your audio setup? What make and model soundbar do you have this issue with? Is it HDMI-(e)ARC connected to your TV? Is your TV still set to passthrough audio to the soundbar (after the audio has ‘disappeared’)?

Try restarting all HDMI devices (not standby-wake, but a real restart). Besides refreshing those devices, the HDMI connection will also be reset by that, in case that was a cause of issues.

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Answer 2

d13g0m0nt3s Author

Level 1

18 points

Jul 28, 2024 6:04 AM in response to Urquhart1244

Hi it’s an lg s95qr soundbar and and lg g1 tv. The bar connected trough earc to the tv and the Apple TV to the tv directly. I tried to the soundbar directly and same problem…

it only happens with the Apple TV. I tried everything, even my network system is new.

i factory reset everything too

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Still with the Apple TV 4k audio issue…

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