My whatsapp is not updating on the new 256 gb iphone 13 with full storage space

iPhone 13 was discontinued by Apple in September 2023. If you bought it and it was factory new, it might not be updated to the current iOS 17.5.1. Open Settings > General > About > Version and if it isn't on 17.5.1, update it, by going to Settings > General > Software Update. Then see if you can download WhatsApp.

"My whatsapp is not updating on the new 256 gb iphone 13 with full storage space: I just purchased my iPhone 13 with 256 gb and now it is not downloading my WA which has work and personal messages and pics! It is just stuck inspite of WiFi and battery being charged. If anyone knows of the same issue please let me know what you did to download the app on the phone without losing text and pics. Thank you."

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How "New" is "New"?:

You've just purchased this? Being "new", is it "new" in the original packaging? Or is it a used phone and is now "new" to you?

Clear the Cache:

Clear "Other": Clear the storage named "Other". It basically contains unnecessary files such as caches that are used for system ease of use - all of which gather over time: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tips. Caches would be being used for remembrance of application use. So, clearing other may be the way to go about this, as it would be performed through use of a computer.

JayMisra wrote:

Thank you. It is updated to the version 17.5.1. I just re-checked.

Do you use a VPN on your iPhone? If you do, at a minimum, turn it off, but better yet, DELETE the VPN profile as one is simply NOT needed on iPhone. Then try to download WhatsApp

"It’s new from an Apple Store with its packaging intact. They backed all my data in the Cloud. Except WA which has got stuck and the technicians didn’t have the time to do so for me. "

Apple Not willing to Assist:

With AppleCare for this iPhone, they may be willing to help you when it comes to downloading apps, in general. So, without AppleCare, I would not expect them to be less willing assist you with this. I have AppleCare on my iPhone 13 Pro Max, and they've assisted ed me with app installs --you name it. So, next time, purchase AppleCare (if an option in YOUR location and region), and they may my more forthcoming and willing to assist you.