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Ensure that your iPad has been updated to the most recent version of iPadOS supported by your iPad.

Whether or not you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)

64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.2

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.8

(*) obsolete

Newer models are all able to be updated to the current version - iPadOS 17.5.1

• iPad Pro 13" (M4)
• iPad Pro 12.9" (2nd generation and later)
• iPad Pro 11" (1st generation and later + M4)
• iPad Pro 10.5"
• iPad Air (3rd generation and later + M2)
• iPad (6th generation and later)
• iPad mini (5th generation and later)

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS

(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

If the issue affects just one App - and the problem is not resolved by removing and reinstalling the App from the App Store - you would be best advised to seek assistance from the App Developer:

How to contact an app developer - Apple Support